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Bosch Home Comfort

Makes heating, cooling and hot-water equipment

Vehicle Diagnostics Customer Solution Engineer

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeYokohama, Kanagawa, Japan

About the Job

Requirements

  • A bachelor's or master's degree in engineering, computer science, automotive engineering, or a related field.
  • Practical experience in a customer-facing technical role such as solution engineer, technical consultant, application engineer, or systems engineer; direct experience with automotive original equipment manufacturers is desirable.
  • Strong knowledge of software and solution architecture, including cloud-based architecture, system integration patterns, and application programming interfaces, with the ability to discuss solution design professionally with customer engineering teams.
  • Ability to collect, analyze, and document customer requirements and translate them into scalable solution concepts.
  • Strong communication, presentation, and stakeholder-management abilities for technical and business audiences.
  • Ability to manage multiple customer engagements simultaneously.
  • Ability to travel to customer locations within Japan and internationally, including Europe and the United States.
  • Native-level Japanese and business-level English communication skills.

Responsibilities

  • Serve as the primary technical point of contact for Japanese original equipment manufacturers and strategic customers regarding VIS solutions.
  • Collect, analyze, and structure customer requirements, translating them into clear business requirements and technical specifications.
  • Discuss solutions and system-integration architecture with customer engineering teams and ensure alignment with VIS product architecture.
  • Identify market-specific business opportunities and drive development of localized solutions for the Japanese market.
  • Support customer workshops, demonstrations, proofs of concept, and pilot projects, and provide technical consulting during sales activities and customer onboarding.
  • Coordinate implementation activities to ensure customers adopt and successfully establish use of the solutions.
  • Represent the voice of the customer within the global organization and work with product owners and global development teams to prioritize feature improvements based on customer needs.
  • Continuously monitor industry trends, service and repair workflows, AI use, and competitors in the Japanese automotive market.

Desired Qualifications

  • Experience with automotive diagnostics, workshop systems, after-sales services, or technical documentation.
  • Knowledge or experience with AI-powered applications and digital assistant technologies.
  • Understanding of Microsoft Azure cloud services and modern software architectures.
  • Experience in an agile product-development environment using Scrum, SAFe, or similar methods.
  • Knowledge of data analytics and data-driven services.
  • Experience supporting product localization and development of market-specific solutions.
  • Understanding of development and procurement processes at Japanese automotive original equipment manufacturers.

About the Company

Bosch Home Comfort

Makes heating, cooling and hot-water equipment

Bosch Home Comfort makes heating, cooling and hot-water equipment for homes, commercial buildings and industrial users. Its portfolio combines electric heat pumps with gas-fired boilers and hybrid systems, giving customers different ways to control building temperatures and supply hot water. The business sells equipment through its brands' sales networks, with products adapted to regional building needs and energy requirements. Its inverter-driven heat pumps adjust compressor output to match demand rather than running constantly at full power. The Bosch business unit was formed through the merger of Bosch and Buderus heating activities in 2004 and is headquartered in Wetzlar, Germany.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Wetzlar, Germany
Founded
2004

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