Medical Support Assistant

Job Description

Primary Location: Eastside Cardiovascular in Roseville, MI

***Must be able to help provide coverage at 17900 23 Mile Rd. Macomb, MI 48044 and 1135 W University Dr Ste 250 Rochester, MI 48307
 as needed. ***

Schedule: 24 hours per week, Monday, Wednesday and Friday, Core position hours: 8:00am-4:30pm.

*** Must be able to help provide coverage for office hours (6:30am-5:30pm Monday – Friday) as needed. ***

RESPONSIBILITIES: 

• PRINCIPLE DUTIES AND RESPONSIBILITIES (Please Note: The following duties & responsibilities may not apply to all ambulatory areas):
  Patient Care:
  1.
  Escort patient to room and prepares patient for examination, procedure, and treatment.
  2.
  Obtain vital signs
  3.
  Obtain and record patient history employing critical thinking skills.
  4.
  Prepare for, set up and assist with examinations, procedures, and treatments per protocols, policies, and procedures.
  5.
  Recognize and respond to emergencies.
  6.
  Actively monitor & respond timely to patient requests via telephone encounter, In Basket message and/or My Chart according to identified time frames
  7.
  Discharge patient providing after visit instructions to patient and/or caregiver as directed by the provider.
  Diagnostic:
  1.
  Collect and transport specimens.
  2.
  Perform CLIA-waived tests.
  3.
  Perform electrocardiography, respiratory and other testing based on department needs.
  4.
  Perform phlebotomy, including venipuncture and capillary puncture.
  Consultation:
  1.
  Serve as a liaison between patients and medical staff in the event of problems or complaints.
  2.
  Schedule, coordinate, and monitor appointments.
  3.
  Schedule outpatient procedures.
  4.
  Apply third party and managed care policies, procedures, and guidelines.
  5.
  Obtain insurance pre-authorizations.
  6.
  Enters referrals for provider sign off.

Quality Assurance:
1.
Participate in departmental/divisional Quality Assessment and Quality Improvement Programs.
2.
Practice Standard Precautions, including hand washing and disposal of biohazardous materials.
3.
Apply principles of aseptic and sterile technique.
4.
Clean instruments and equipment per policies and procedures.
5.
Comply with all Henry Ford Health and departmental specific safety standards.
6.
Maintain compliance with regulatory standards regarding practice, environment, and documentation.
Instruction:
1.
Function as a health care advocate to meet individual’s needs.
2.
Inform individuals of office policies and procedures.
3.
Inform the patient within the scope of practice and as directed by supervising physician in health maintenance, disease prevention, and compliance with patient’s treatment plan.
4.
Identify community resources for health maintenance and disease prevention to meet individual patient needs.
Other:
1.
Uphold goals, policies, procedures, and expectations of Henry Ford Health.
2.
Support the mission, vision, and values of Henry Ford Health.
3.
Performs basic clerical duties including answering the phone, maintaining records, and filing.
4.
Performs basic materials management functions to include ordering and stocking of supplies. Assists with maintaining a clean and orderly environment.
5.
Maintain examination/treatment rooms, including inventory of supplies and equipment.
6.
Maintain core and applicable specialty competencies as defined by Henry Ford Health.
7.
Other duties as assigned within scope of practice.

Qualifications

EDUCATION/EXPERIENCE REQUIRED:
•
High school diploma or G.E.D. equivalent.
•
At least one (1) year of related experience preferred.
•
Basic computer knowledge and keyboarding skills preferred.
•
Ability to perform a wide variety of clinical skills as related to ambulatory patient care preferred.
•
Ability to problem-solve preferred.
•
Possess effective interpersonal and communication skills preferred.

Additional Information