BNY

Safeguards and moves assets for investors

Senior Specialist, Production Services Application Support Analyst 2

Site Reliability EngineeringConfirmed live in the last 24 hours

Full-timePune, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

The candidate must be high-energy, detail-oriented, proactive, and able to learn and take on challenging opportunities.
The candidate must be willing to work shifts, weekends, and holidays.
The candidate must have end-to-end production support experience for business intelligence platforms, primarily Jasper, with secondary tools including Business Objects, Tableau, and Power BI.
The candidate must be able to handle incident triage, root-cause analysis, and resolution using monitoring tools including Splunk, AppDynamics, CloudProber, and Moogsoft.
The candidate must collaborate with infrastructure, database administration, and application teams for end-to-end issue resolution.
The candidate must have experience supporting platform migrations, decommissioning, and modernization initiatives using artificial intelligence capabilities.
The candidate must have a strong site reliability engineering mindset focused on availability, reliability, and observability.
The candidate must have exposure to AIOps or AI-driven automation and hands-on experience with an AI tool such as Windsurf or another comparable tool.
The candidate must have expertise in scripting with Python or Shell, continuous integration and continuous delivery pipelines, and GitLab.

Responsibilities

Provide application support for maintenance changes, including infrastructure patching and upgrades, application releases and deployments, and enterprise events such as disaster recovery drills and data center rotations.
Proactively monitor application health, alerts and incidents from systems, and software changes that affect applications or business users, taking appropriate action.
Provide prompt support for escalated incident tickets and act as a liaison to business and technical leads to ensure timely issue resolution.
Coordinate with various teams, raise support tickets for issues, analyze root causes, and assist with efficient resolution of production processes.
Produce ad hoc reports for business users from databases and provide periodic updates on transaction-volume statistics to senior management.
Support infrastructure and interfacing application changes.
Provide rotational on-call support.
Drive environment stability across quality assurance, user acceptance testing, and production environments.
Automate and optimize deployment, release, and request-for-change processes.
Automate monitoring, recovery, deployment validation, and operational workflows whenever possible.

We’re seeking a future team member for the role of Senior Specialist, Production Services Application Support Analyst to join our Engineering team. This role is located in Pune.

In this role, you’ll make an impact in the following ways:

Must be high-energy, detail-oriented, proactive, and able to learn and take on challenging opportunities
Willingness to work in shifts and weekend/holidays
Application Support, support maintenance changes (Infrastructure patching and upgrades), application releases / deployments and enterprise events ( Disaster Recovery drills , Data Center rotations ).
Proactively monitor applications health, alerts/incidents from all systems and software changes that affect applications/business users and take appropriate action.
Provide quick support for escalated incident tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
Produce Ad hoc Reports for business users from database and periodic updates on the transaction volume statistics to senior management.
Support Infrastructure and Interfacing applications changes.
Provide on-call support on rotational basis.

To be successful in this role, we’re seeking the following:

Drive environment stability across QA, UAT, and Production
End-to-end production support for BI platforms primarily focusing on Jasper, secondary tools: Business Objects, Tableau and Power BI
Handle incident triage, RCA, and resolution using monitoring tools (Splunk, AppDynamics, CloudProber, Moogsoft)
Collaborate with infra, DBA, and app teams for end-to-end issue resolution
Support platform migrations, decommissioning, and modernization initiatives using AI capabilities
Strong SRE mindset with focus on availability, reliability, and observability
Exposure to AIOps / AI-driven automation with hands on AI Tool like Windsurf or another tool
Expertise in scripting (Python / Shell / CI/CD pipelines/GitLab)
Automate and optimize deployment, release, and RFC processes
Automation of monitoring, recovery, deployment validation, and operational workflows whenever possible.

About the Company

BNY

Safeguards and moves assets for investors

BNY safeguards financial assets and runs investment services for institutions, investment firms and wealthy clients around the world. Its custody business keeps clients' securities safe and handles the records and transactions needed to administer investment funds. Banks and brokers use its systems to settle trades, manage collateral and send payments, while its investment and wealth businesses manage portfolios and advise clients. It earns servicing and management fees as well as interest on loans and securities funded by client deposits. BNY traces its roots to the Bank of New York, founded by Alexander Hamilton in 1784, and is headquartered in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1784

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