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Mercier Consultancy Group

French Speaking Microsoft Technical Support Experts

Customer SupportConfirmed live in the last 24 hours
Full-timeAthens, Greece

About the Job

Requirements

  • Native or fluent spoken and written French is mandatory.
  • A valid European Union passport or valid work permit for Greece is required.
  • Proven interest or experience in the information technology industry is required.
  • Strong problem-solving skills and a passion for technology troubleshooting are required.
  • Excellent communication and interpersonal skills are required.

Responsibilities

  • Provide technical assistance to enterprise and consumer clients regarding Microsoft software suites and cloud infrastructure.
  • Diagnose and troubleshoot technical issues and ensure high-quality resolution.
  • Maintain detailed documentation of technical interactions to ensure service level agreement compliance.
  • Collaborate with international cross-functional teams to resolve advanced escalations.
  • Serve as the primary point of contact for French-speaking clients and deliver a high-quality support experience.
  • Stay updated on Microsoft technologies to provide guidance and support.
  • Contribute to internal knowledge bases to improve problem-solving capabilities within the information technology department.

About the Company

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