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Accor

Global hotel management, franchising, loyalty programs

Product Director - Content Platform

Technical Product Management +1Confirmed live in the last 24 hours
Full-timeIssy-les-Moulineaux, FranceNo salary listed

About the Job

Requirements

  • At least 5 years of experience in digital B2B or B2B2C product management.
  • Knowledge of the product lifecycle, including discovery, delivery, and impact measurement.
  • Experience with data, content, or product information management (PIM) scopes is appreciated.
  • Good understanding of APIs and integration challenges in a distributed ecosystem.
  • Familiarity with AI tools and approaches applied to content generation, translation, and enrichment.
  • Ability to define metrics, measure incremental value, and make data-driven decisions.
  • Ability to work across product and technology teams and business or hotel stakeholders.
  • Ability to engage, unite, and develop a team.
  • Ability to structure a complex scope and produce clear, actionable deliverables.
  • Interest in building in an environment where AI is becoming a central lever.

Responsibilities

  • Build and champion the long-term product vision for the Content Platform scope, aligned with the group's Distribution strategy.
  • Define and evolve the product positioning of HCM, Content API, and PIM in line with business objectives.
  • Translate strategy into a prioritized, arbitrated, and clear roadmap for stakeholders.
  • Represent the scope to Accor leadership and external partners.
  • Lead the transition to a value-oriented product model and define success metrics, including content quality, completeness rate, conversion impact, and hotelier satisfaction.
  • Establish rituals and tools that provide ongoing visibility into delivery and business impact.
  • Build close relationships with Distribution, E-commerce, and Revenue Management business teams and hoteliers so product decisions address measured real-world problems.
  • Standardize product practices across the team, including user stories, acceptance criteria, release notes, and metrics.
  • Manage and develop the Product Owners in the scope.
  • Clarify roles, areas of responsibility, and collaboration practices with functional architects, business teams, and technology teams.
  • Foster a culture of ownership, rigor, and product curiosity within the team.
  • Identify the resources and skills needed to support growth of the scope.
  • Lead AI initiatives for the scope, including automatic translation of hotel content, AI enrichment, intelligent data entry assistance for hoteliers, and detection of content gaps.
  • Initiate and lead proof-of-concept and discovery phases to explore content personalization by customer segment.
  • Collaborate with data teams and Connectivity for AI Channels teams to maximize the use of hotel content in emerging channels, including AI agents and recommendation engines.
  • Use customer reviews as a quality signal and source of continuous content improvement.
  • Develop product marketing for the scope by formalizing each product's value proposition, documenting exposed features, and equipping sales teams and hoteliers.
  • Make the impact of product changes visible to internal and external stakeholders.
  • Design and facilitate a process to collect and prioritize functional change requests from hoteliers, Distribution teams, and partners.

Desired Qualifications

  • Experience with data, content, or product information management (PIM) scopes.

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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