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Capgemini

Global consulting, technology services, outsourcing

Application Functional Support-GIS

Enterprise ApplicationsUpdated on Nov 14
Full-timeCalgary, AB, Canada

About the Job

Requirements

  • A bachelor's degree in business, engineering, or a related discipline, or an educational background in GIS, Geography, Geospatial Sciences, Social Sciences, or a related field.
  • At least 7 years of application support experience focused on GIS solutions.
  • Hands-on experience with ArcGIS Enterprise and ESRI technologies.
  • Strong understanding of geospatial concepts, geographic data management, and GIS workflows.
  • Experience supporting enterprise business applications and managing user access controls.
  • Problem-solving, troubleshooting, and incident management skills.
  • Communication and stakeholder management abilities.
  • Ability to create and maintain detailed functional documentation.
  • Experience supporting enterprise-level GIS implementations and integrations.

Responsibilities

  • Provide day-to-day functional support for GIS and geospatial applications.
  • Diagnose, troubleshoot, and resolve application incidents, user issues, and service requests in a timely manner.
  • Act as the primary point of contact for business users, ensuring effective issue resolution and user satisfaction.
  • Support application upgrades, configuration changes, and system integrations from a functional perspective.
  • Manage user accounts, security roles, and access permissions across GIS platforms.
  • Collaborate with technical teams and business stakeholders to identify and resolve application-related challenges.
  • Develop, maintain, and update functional documentation, standard operating procedures, and knowledge base articles.
  • Monitor application performance and proactively identify opportunities for process and system improvements.
  • Provide end-user guidance, training, and best practices related to GIS applications and geospatial data usage.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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