Sila Services

Consolidates local home services brands

HVAC Service Technician

HVAC & Building SystemsConfirmed live in the last 24 hours

Full-timeNew Berlin, WI, USAIn-person

About the Job

Requirements

EPA 608 certification is required.
Prior residential heating and/or cooling experience is required; three or more years of residential HVAC service experience is preferred.
Strong diagnostic and troubleshooting ability is required, including knowledge of electrical and low-voltage troubleshooting.
Experience with furnaces, boilers, heat pumps, mini splits, and AC systems is required.
A valid driver's license with an acceptable driving record is required.
Ability to explain technical issues to customers and present repair or replacement options is required.
Service Titan or similar field service software experience is a plus.
Computer skills and use of electronic devices for scheduling, invoice creation, and communication with staff and customers are required.
Ability to work on a ladder and lift 50 pounds is required.
Ability to prioritize tasks and communicate with customers is required.
Demonstrated conflict resolution and interpersonal skills are required.
Ability to work effectively as a team member and pitch in as needed is required.

Responsibilities

Diagnose, service, repair, and maintain residential HVAC systems, including air conditioning systems, gas and oil furnaces, gas and oil boilers, zoning systems, hydronic heating systems, heat pumps, mini splits, central air conditioning systems, and air handlers.
Perform preventative maintenance, system tune-ups, and annual maintenance of heating and air conditioning systems.
Troubleshoot electrical, mechanical, airflow, refrigerant, control, and low-voltage issues.
Explain findings and technical issues to homeowners; provide preventive maintenance tips and energy-saving recommendations; and discuss repair or replacement options and appropriate solutions.
Identify opportunities for system upgrades, maintenance agreements, and additional services or products through upselling and cross-selling during service visits.
Complete estimates, invoices, service documentation, and accurate records of service calls, work performed, and parts used in the Service Titan platform.
Achieve a strong first-time fix rate by accurately diagnosing issues, arriving with necessary tools and parts, and completing repairs during the initial service call.
Respond to service requests within New Berlin's defined time frame and participate in the on-call rotation for emergency service requests.
Maintain customer satisfaction through post-service surveys and feedback, and promptly resolve customer concerns.
Maintain the company vehicle, tools, parts, and equipment.
Follow EPA, OSHA, and company safety standards and established work processes.
Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying current with industry best practices.
Remain flexible and adaptable to work schedules and assignments based on departmental and organizational needs.
Arrive punctually for scheduled appointments and adhere to the assigned work schedule.

Desired Qualifications

Experience with Service Titan or similar field service software is a plus.
Three or more years of residential HVAC service experience is preferred.

Salary Range: 25 to 38 (Currency: USD) (Pay period: per-hour-wage)

New Berlin Heating and Air Conditioning - HVAC Service Technician

At New Berlin Heating and Air Conditioning, we’ve been a cornerstone of comfort in Southeastern Wisconsin since 1983, delivering top-tier heating and cooling solutions. As we continue to grow and meet increasing demand, we’re looking for an HVAC Service Technician to join our exceptional team. Here, you’ll find more than just a job—you’ll discover a career with unmatched training, room to grow, and the chance to make a meaningful impact on families and homes in our community. Let’s shape the future of home comfort together!

We are looking for an experienced HVAC Service Technician who knows how to troubleshoot a system, take care of the customer, and provide the right solution.

Job Duties

Diagnose, service, repair, and maintain residential HVAC systems

Perform preventative maintenance and system tune-ups

Troubleshoot electrical, mechanical, airflow, refrigerant, and control issues

Service furnaces, boilers, heat pumps, mini splits, central AC systems, and air handlers

Explain findings and present repair or replacement options to homeowners

Identify opportunities for system upgrades and maintenance agreements

Complete estimates, invoices, and service documentation accurately

Maintain company vehicle, tools, parts, and equipment

Follow EPA, OSHA, and company safety standards

Provide a professional customer experience from start to finish

Skills & Experience

3+ years of residential HVAC service experience preferred

Strong diagnostic and troubleshooting ability

EPA 608 certification required

Experience with furnaces, boilers, heat pumps, mini splits, and AC systems

Knowledge of electrical and low-voltage troubleshooting

Ability to explain technical issues in a way customers understand

Comfortable presenting repair and replacement options

Valid driver's license with an acceptable driving record

Service Titan or similar field service software experience is a plus

What Success Looks Like

Shows up ready to work and follows through on commitments

Takes pride in quality work and attention to detail

Communicates clearly with customers and teammates

Works safely and follows established processes

Takes ownership, solves problems, and is willing to keep learning

Benefits

Competitive Compensation: $30 - $35/hour with weekly pay!
Company-provided phone/tablet

Tool and safety equipment support

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Company-paid life and disability insurance

Paid training and professional development

Opportunities for career growth and advancement

In this role, you'll be responsible for:

Providing clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintaining customer satisfaction rate through post-service surveys and feedback. Striving to exceed customer expectations and resolve any concerns promptly.
Effectively diagnosing and repairing malfunctioning a/c systems, gas and oil furnaces, gas and oil boilers, zoning systems, hydronic heating systems, as well as other HVAC equipment recommending appropriate solutions and discussing options with customers.
Achieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
Demonstrating continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
Responding to service requests within New Berlin's defined time frame. Timely response ensures customer comfort and builds trust.
Completing annual maintenance of heating and air conditioning systems.
Participating as a member of our on-call rotation schedule for emergency service requests.
Identifying opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
Remaining flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.
Maintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
Additional Duties as Assigned

Required Skills and Abilities:

Prior heating and/or cooling experience in a residential capacity.
Ability to prioritize tasks and communicate with customers.
Demonstrated excellent communication conflict resolution and interpersonal skills.
Demonstrated ability to work as an effective team member and pitch in as needed.
Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required.
Must be able to work on a ladder.
Must be able to lift 50 pounds.

#HVAC1

About the Company

Sila Services

Consolidates local home services brands

Sila Services operates as a platform for residential home services, focusing on HVAC, plumbing, and electrical work. It started as a local service provider, then expanded into a platform by acquiring numerous local and regional brands across the Northeast, Mid-Atlantic, and Midwest, building a network of over 30 brands. The company’s model relies on consolidating a fragmented market under a single growth strategy, leveraging centralized leadership, shared back-office capabilities, and a unified growth playbook to scale through acquisitions. What sets Sila apart is its aggressive, growth-driven approach to consolidation, using private equity backing to rapidly expand its footprint, improve efficiency, and offer stronger brand presence across multiple markets. The goal is to become a leading, nationwide residential services platform by integrating independent brands into a cohesive operating system that delivers reliable home services at scale.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Upper Merion Township, Pennsylvania
Founded: 1989

Recently Posted Jobs

Explore more opportunities at Sila Services

See more jobs