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Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Patient Access Associate Specialist

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeGreenville, SC, USAIn-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • CRCR (Certified Revenue Cycle Representative) certification is required within six months of hire; the company pays for it.
  • The position is limited to individuals who reside and are authorized to work within the United States.

Responsibilities

  • Assign accurate medical record numbers, complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing customer service measured by Press Ganey.
  • Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
  • Adhere to policies and provide patient interactions with the appropriate level of compassion.
  • Meet assigned point-of-service goals.
  • Pre-register patient accounts before visits, including calling to obtain demographic, insurance, and other patient information; explain patient financial liabilities; collect point-of-service payments and past-due balances; and provide payment plan options.
  • Explain general consent-for-treatment forms to patients, guarantors, or legal guardians and obtain required signatures and the witness's name.
  • Explain and distribute patient education documents, including Medicare and Tricare notices, observation and MOON forms, consent forms, and forms implemented for future services.
  • Review eligibility responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes and assist with a clean claim rate.
  • Screen medical necessity using Advance Beneficiary Notice software to inform Medicare patients of potential nonpayment for tests and distribute the notice as appropriate.
  • Distribute and document other designated forms and pamphlets.
  • Use quality auditing and reporting systems to ensure accounts are corrected, including accounts for other employees, departments, and facilities; audit accounts, ensure forms are completed accurately and on time to meet standards, and provide statistical data to Patient Access leadership.

Desired Qualifications

  • At least one year of customer service experience.
  • Demonstrate inquisitiveness and openness to innovation, including artificial intelligence, to explore improved processes and reduce friction in patient and client experiences.

About the Company

Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Ensemble Health Partners provides end-to-end revenue cycle management for hospitals and health systems. It handles the entire process from patient intake to final payment, with teams and technology embedded into the provider's operations and a revenue model tied to performance improvements. The company uses its proprietary EIQ platform (analytics, AI, and workflow automation) to optimize revenue cycle processes, reduce insurance denials, and speed cash collection, managing more than $39 billion in net patient revenue. Its approach differentiates it by being a true managed-services partner with full accountability for financial outcomes and a track record of meeting initial client goals. The overarching goal is to improve healthcare providers’ financial performance so they can focus on patient care.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cincinnati, OH
Founded
2014

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