Full-Time

Technical Consultant

Updated on 12/20/2024

Ushur

Ushur

201-500 employees

Automates customer service tasks and journeys

Robotics & Automation
Enterprise Software

Compensation Overview

$90k - $120kAnnually

Mid

Santa Clara, CA, USA

Hybrid position based in Santa Clara, CA.

Category
Applied Machine Learning
Conversational AI & Chatbots
Natural Language Processing (NLP)
AI & Machine Learning
Required Skills
NetSuite
Agile
Python
Postman
Java
Salesforce
JIRA
Asana
REST APIs
Requirements
  • Bachelor's degree in Computer Science or equivalent experience.
  • 3-4 years of experience designing technical solutions for cloud applications.
  • Experience in software development. Python or Java. Skilled with REST APIs and Postman tools.
  • Diligent in Agile delivery.
  • Strong knowledge of software platforms/frameworks and associated solutioning approaches such as Salesforce.com, Netsuite, and MS Dynamics 365.
  • Familiarity with cloud services, preferably Amazon AWS.
  • Solid organizational skills, including attention to detail and multi-tasking.
  • Excellent interpersonal skills to effectively communicate with cross-functional teams, technical and non-technical personnel.
  • Strong problem solving and negotiation skills.
  • Startup DNA is a must: willing and able to do 'whatever it takes' with motivation to find solutions rather than admire the challenge.
  • Customer-first behavior.
  • Strong verbal, written, and presentation skills.
  • Passion for technology and being a part of a fast-growing SaaS startup where we move quickly and wear many hats.
  • Flexible approach, able to operate effectively with uncertainty and change.
  • Driven, self-motivated, enthusiastic and with a 'can do' attitude.
  • 50-75% travel required.
Responsibilities
  • Create and build complex Workflows using industry best practices
  • Write solution and technical documentation including ERDs, data flow diagrams, and business process flows
  • Utilize your outstanding technical consulting skills to implement software solutions
  • Lead and drive scope definition, requirements analysis, functional and technical design, application build, product configuration, unit testing, UAT and production deployment
  • Provide technical oversight on multiple customer engagements and ensure solutions meet standards
  • Provide support and technical implementation on multiple projects at multiple clients
  • Quarterback tactical teams to proactively ensure smooth deployment of features at scale
  • Work towards acting a Subject Matter Expert to the organization and proactively respond to ad hoc questions
  • Understand Customer business requirements and design scalable end-to-end solutions to satisfy them
  • Create solution and technical documentation, including ERDs, data flow diagrams, and business process flows
  • Lead both in person and remote sessions with key client stakeholders from business or technical audiences
  • Supporting product development, bugs using Asana and Jira

Ushur focuses on automating customer service tasks to enhance customer experience. Their platform allows businesses to create digital versions of customer interactions, automating the steps from initial inquiry to service completion. This automation reduces the need for human involvement, making processes faster and improving customer satisfaction, as shown by increased Net Promoter Scores. Ushur differentiates itself from competitors by offering a no-code solution that enables clients to quickly prototype and implement customer journeys without needing technical expertise. The company's goal is to provide efficient and effective customer service automation, helping businesses improve their customer interactions and overall satisfaction.

Company Stage

Series C

Total Funding

$89.5M

Headquarters

Santa Clara, California

Founded

2014

Growth & Insights
Headcount

6 month growth

14%

1 year growth

44%

2 year growth

30%
Simplify Jobs

Simplify's Take

What believers are saying

  • The rise of no-code platforms aligns with Ushur's solution approach, boosting growth potential.
  • Increasing demand for automated customer service in insurance presents growth opportunities for Ushur.
  • Healthcare's shift to digital engagement tools supports Ushur's recent healthcare focus.

What critics are saying

  • Emerging startups in AI-powered CXA could threaten Ushur's market share.
  • Rapid AI advancements may render Ushur's solutions obsolete without continuous innovation.
  • Data privacy concerns and new regulations could impact Ushur's operations and client trust.

What makes Ushur unique

  • Ushur offers a no-code platform for rapid customer journey automation.
  • Their AI-powered solutions are HIPAA-compliant, enhancing trust in healthcare engagements.
  • Ushur's partnership approach ensures tailored solutions for client success.

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