Full-Time

Technical Consultant

Confirmed live in the last 24 hours

Ushur

Ushur

201-500 employees

Automates customer service tasks and journeys

Robotics & Automation
Enterprise Software

Compensation Overview

$90k - $120kAnnually

Mid

Santa Clara, CA, USA

Hybrid position in Santa Clara, CA.

Category
Applied Machine Learning
Conversational AI & Chatbots
AI & Machine Learning
Required Skills
NetSuite
Agile
Python
Postman
Java
Salesforce
JIRA
Asana
REST APIs
Requirements
  • Bachelor's degree in Computer Science or equivalent experience.
  • 3-4 years of experience designing technical solutions for cloud applications.
  • Experience in software development. Python or Java. Skilled with REST APIs and Postman tools.
  • Diligent in Agile delivery.
  • Strong knowledge of software platforms/frameworks and associated solutioning approaches such as Salesforce.com, Netsuite, and MS Dynamics 365.
  • Familiarity with cloud services, preferably Amazon AWS.
  • Solid organizational skills, including attention to detail and multi-tasking.
  • Excellent interpersonal skills to effectively communicate with cross-functional teams, technical and non-technical personnel.
  • Strong problem solving and negotiation skills.
  • Startup DNA is a must: willing and able to do 'whatever it takes' with motivation to find solutions rather than admire the challenge.
  • Customer-first behavior.
  • Strong verbal, written, and presentation skills.
  • Passion for technology and being a part of a fast-growing SaaS startup where we move quickly and wear many hats.
  • Flexible approach, able to operate effectively with uncertainty and change.
  • Driven, self-motivated, enthusiastic and with a 'can do' attitude.
  • 50-75% travel required.
Responsibilities
  • Create and build complex Workflows using industry best practices.
  • Write solution and technical documentation including ERDs, data flow diagrams, and business process flows.
  • Utilize your outstanding technical consulting skills to implement software solutions.
  • Lead and drive scope definition, requirements analysis, functional and technical design, application build, product configuration, unit testing, UAT and production deployment.
  • Provide technical oversight on multiple customer engagements and ensure solutions meet standards.
  • Provide support and technical implementation on multiple projects at multiple clients.
  • Quarterback tactical teams to proactively ensure smooth deployment of features at scale.
  • Work towards acting a Subject Matter Expert to the organization and proactively respond to ad hoc questions.
  • Understand Customer business requirements and design scalable end-to-end solutions to satisfy them.
  • Create solution and technical documentation, including ERDs, data flow diagrams, and business process flows.
  • Lead both in person and remote sessions with key client stakeholders from business or technical audiences.
  • Supporting product development, bugs using Asana and Jira.

Ushur focuses on automating customer service tasks to enhance customer experience. Their platform allows businesses to create digital versions of customer interactions, automating the journey from inquiry to service completion. This reduces the need for human involvement, making processes faster and more efficient, which in turn improves customer satisfaction as shown by higher Net Promoter Scores. Unlike many competitors, Ushur offers a no-code solution, enabling clients to implement changes quickly without needing technical expertise. The company's goal is to provide a flexible and effective automation tool that helps businesses improve their customer service operations.

Company Stage

Series C

Total Funding

$89.5M

Headquarters

Santa Clara, California

Founded

2014

Growth & Insights
Headcount

6 month growth

14%

1 year growth

44%

2 year growth

33%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for AI-driven customer service solutions enhances Ushur's market potential.
  • Rising adoption of AI in healthcare aligns with Ushur's recent product launches.
  • Expansion in digital transformation initiatives in insurance creates opportunities for Ushur.

What critics are saying

  • Increased competition from emerging startups threatens Ushur's market share.
  • Rapid technological advancements require continuous innovation, straining resources.
  • Economic downturns in key sectors could reduce demand for Ushur's services.

What makes Ushur unique

  • Ushur specializes in AI-powered Customer Experience Automation for diverse industries.
  • Their platform offers rapid prototyping and automation of customer journeys.
  • Ushur's no-code solutions enable clients to deploy without extensive IT resources.

Help us improve and share your feedback! Did you find this helpful?