Reception Supervisor
About the job
- At least two years of experience in hotel reception.
- Strong customer service, communication, and team-management skills.
- Fluency in spoken and written French and English to communicate effectively with local and international guests.
- Availability and flexibility to work days, evenings, weekends, and holidays.
- Knowledge of Microsoft Office.
- Organization, problem-solving, and prioritization skills.
- A positive attitude, natural leadership, and teamwork skills.
- Supervise daily reception operations and ensure arrivals and departures run smoothly.
- Provide warm, professional customer service in accordance with the brand’s standards.
- Guide, motivate, and support team members in their daily tasks.
- Support the Director of Reception in department management, including scheduling, work allocation, and operational follow-up.
- Participate in welcoming, onboarding, training, and developing employees.
- Review reservations, guest profiles, and special requests to ensure information is accurate and stays are prepared.
- Monitor guest satisfaction, including through TrustYou, and process and follow up on feedback and complaints.
- Manage guest accounts, credits, transactions, and guest-accounting operations.
- Use and apply reception systems, tools, and procedures effectively.
- Promote brand programs, including ALL – Accor Live Limitless, and ensure their proper application.
- Collaborate with hotel departments to provide a smooth, high-quality guest experience.
- Ensure compliance with brand standards, hotel policies and procedures, the collective agreement, and health and safety standards.
- Identify opportunities to improve the guest experience and help implement solutions.
- Communicate operational issues, guest feedback, and situations requiring follow-up to management.
- Perform other duties related to department needs.
- Training in hospitality, hotel management, or a relevant field is an asset.
- Experience in a supervisory or leadership role is preferred.
- Knowledge of OPERA or another hotel management system is an asset.
About the company
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
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Simplify's Take
What believers are saying
- American Express expanded ALL Accor globally on July 22, 2026, widening acquisition channels.
- Accor opened 109 hotels in H1 2026, and plans 350 openings during 2026.
- H1 2026 recurring EBITDA rose 6.5% despite disruption, showing pricing and cost discipline.
What critics are saying
- Reuters reported Grizzly Research trafficking allegations on March 19, 2026; trust damage persists.
- Middle East conflict cut Q2 room revenue on July 30, 2026, hurting UAE demand.
- Net debt hit €3.523 billion in H1 2026; Essendi impairment signals balance-sheet pressure.
What makes All Accor unique
- ALL Accor reached 100 million members and drives twice-frequent stays.
- Accor spans 45 brands across 110 countries, reducing reliance on any single market.
- Its asset-light model pairs 268,000-room pipeline with luxury brands like Raffles and Orient Express.
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Benefits
- Employee Discounts
- Professional Development Budget