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Children's Institute

Supports children's emotional well-being and education

Quality Assurance Supervisor

Regulatory Compliance & EthicsConfirmed live in the last 24 hours
Full-timeLos Angeles, CA, USA$84.6k - $103.3k

About the Job

Requirements

  • Four years of managerial or supervisory experience in a behavioral health or related field.
  • Four years of program, quality assurance, billing, or service navigation experience.
  • A master's or doctoral degree in psychology, social work, child development, or a related field is required.
  • A valid driver's license and state-required auto insurance are required.
  • The role requires extensive travel (>50% of the time).
  • Ability to work with minimal supervision.
  • Ability to handle confidential information and protect patient privacy, including the confidentiality, integrity, and availability of protected health information and limiting its use and disclosure to authorized individuals and entities.
  • Participates in, conducts, and sustains performance quality improvement activities according to designated role and responsibilities.
  • Sensitivity to the service population's cultural and socioeconomic characteristics.
  • Punctual and dependable attendance.
  • Must be free from alcohol and drug abuse.
  • Must understand CII's basic philosophy and participate fully in carrying out its mission.
  • Current and valid licensure, registration, or waiver with the Board of Behavioral Sciences or Board of Psychology.
  • Intermediate proficiency with Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, and Teams.
  • Proficiency with an electronic health records system.
  • Required training includes New Hire Orientation, AB-1825 Sexual Harassment Prevention training, and Mandated Reporter training.
  • Employment contingencies include influenza immunization or declination; COVID-19, MMR, and Tdap immunizations; education verification; reference check; background fingerprint clearance (FBI, DOJ, CACI) conducted by the California Department of Social Services; drug and alcohol screening; and tuberculosis screening.

Responsibilities

  • Maintains the integrity of quality assurance activities for assigned programs, including compliance and program performance, chart and program documentation requirements, program reporting, and preparation for agency audits, consistent with legal, ethical, contractual, and agency requirements.
  • Acts as a liaison with funding sources, including the Department of Mental Health, managed care plans, grantors, and contractors, for agency needs; facilitates clarification of policy, contract, and agreement information with direct responses from the Department of Mental Health.
  • Provides information to and from senior leaders, the Quality Assurance Manager, and other subject matter experts.
  • Establishes and maintains professional, collaborative, and effective working relationships with agency staff and external stakeholders.
  • Manages and monitors quality assurance analysis, including detailed review of client service chart documentation for quality, timeliness, and adherence to contractual and agency expectations.
  • Produces accurate and timely reports for leadership, program senior leadership, supervisors and managers, the Department of Mental Health, contractors, grantors, and managed care plans; monitors, disseminates, and reconciles reports.
  • Works collaboratively with Intake and Registration, the Custodian of Records, and program managers and supervisors to support effective communication and collaboration.
  • Manages tracking systems for accurate and timely accounting of reviews in coordination with team members, including the Intake and Registration Team, data analysts, electronic health records system administrators, and the Custodian of Records.
  • Supports training and activities that help staff, supervisors, and managers understand and follow contractual and agency quality-of-care and documentation expectations.
  • Identifies staff training needs and develops and maintains training manuals or webinars.
  • Leads preparation for external and internal program audits in communication with the Quality Assurance Manager, the Vice President of Clinical Excellence and Support Services, and other subject matter experts.
  • Leads meetings supporting ongoing quality assurance activities and compliance standardization.
  • Develops, implements, and amends relevant policies and procedures.
  • Promotes integrated and effective care, an inclusive agency culture, and adherence to agency values.
  • Completes responsibilities through face-to-face contact, email, and phone, with necessary follow-up.
  • Promotes professional development and staff wellness.
  • Ensures confidentiality and maintenance of client records in compliance with HIPAA, agency policies and procedures, and licensure regulations.
  • Maintains knowledge of program standards and policies established by the agency, licensing bodies, and other governing bodies; develops professional knowledge through workshops, professional publications, networks, benchmarking, and in-service programs.
  • Produces reports for management to promote an integrative services model.
  • Maintains working knowledge of contract requirements and quality assurance practices through reading, seminars, educational opportunities, and professional contacts or memberships.
  • Performs other duties and special projects as assigned.
  • Provides overall direction, coordination, and evaluation of direct reports; carries out supervisory responsibilities under organizational policies and applicable laws, including interviewing, hiring, training, planning and assigning work, directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
  • Supervises up to 10 staff.
  • Is responsible for all internal and outgoing reporting information.

About the Company

Children's Institute

Supports children's emotional well-being and education

Children's Institute helps children and families in Los Angeles achieve emotional well-being and educational success, serving about 30,000 people each year. It operates in underinvested communities like Echo Park, Watts, Compton, and Long Beach, delivering programs that support mental health, education, and family needs to create pathways to economic mobility and lifelong health. The organization weaves equity and inclusion into its decisions, workforce, and programs, and pursues long-term community impact rather than short-term gains. Its goal is to reduce inequities and enable every child and family to reach their full potential by providing evidence-based services, support networks, and access to opportunities.

Company size
501-1,000
Company stage
Grant
Total funding
$100K
Headquarters
Bellflower, CA
Founded
1906

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