Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP HCM Payroll
Good to have skills : SAP SuccessFactors Employee Central, SAP ABAP Development for HANA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by diligently investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and delivering timely solutions to maintain seamless business operations. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring the reliability and efficiency of critical software applications within the organization.

Roles & Responsibilities:
-Configure and manage SAP BIB for EC SAP HCM integration
-Perform field mapping, value mapping, and transformation logic design
-Configure replication of employee and organizational data between systems
-Provide functional and technical solutions aligned to business needs
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
- Document and communicate findings and resolutions clearly to stakeholders.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide guidance and support to junior team members to foster knowledge sharing and skill development.

Professional & Technical Skills:
Must To Have Skills:
-Strong expertise in SAP BIB configuration & mapping
-Knowledge of Data replication & migration concepts
-ABAP basics and BADIs for replication
- Ability to define mapping logic & business rules
-Handle complex employee data scenario
-Ability to work with business users to understand payroll requirements and translate them into technical solutions.
- Good communication skills to document issues and collaborate with diverse teams.

Additional Information:
- The candidate should have minimum 4 to 5 years of experience in SAP BIB.
-EC to SAP Payroll integration via BIB
-Employee master data replication (EC and HCM)
-Organizational data synchronization
-Migration from legacy HCM to EC15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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