Director, People Operations

JOB DESCRIPTION

Position: Director, People Operations

Status: Exempt, Full-Time

Supervisor’s Title: Legal Counsel

Primary Goal: The primary function of the Director, People Operations is to design,

implement, and oversee GLOBO’s human resources infrastructure, ensuring scalable

processes that support a high-growth workforce. This leader is accountable for the

operational excellence of the People team, blending strategic talent management with

data-driven execution. This position will have consistent and direct interaction with the

executive leadership at GLOBO, including the CEO

Key Responsibilities

In addition to departmental leadership, key responsibilities include:

• Strategic Infrastructure: Designing and maintaining the entire employee lifecycle—from sophisticated onboarding programs to off-boarding—ensuring compliance, efficiency, and a world-class employee experience. Meet and satisfy metrics associated with People Operations including attrition, speed to hire and employee satisfaction.

• Strategic Talent Acquisition: Leading the full-cycle recruiting strategy to attract top-tier talent in a competitive market; overseeing the Applicant Tracking System (ATS), optimizing the candidate experience, and partnering with department heads to forecast hiring needs and build diverse talent pipelines.

• Performance & Talent Management: Serving as the architect for performance review cycles, compensation leveling, and promotion frameworks; partnering with department heads to improve organizational health and execution.

• Data & Analytics: Monitoring activity metrics (turnover, eNPS, time-to-hire) and maintaining the HRIS (Paylocity) to provide actionable insights to the executive leadership team.

• Compliance & Risk Management: Guiding the company through complex labor laws across multiple territories, managing internal audits, and ensuring all People policies are up-to-date and legally sound.

• Total Rewards Strategy: Managing benefits administration, payroll integration, and competitive salary benchmarking to ensure GLOBO remains a top-tier employer in the Healthcare/Tech space.

• Leadership Mentorship: Supporting the development of People Ops team members and providing influence without authority; coaching to managers across the organization to foster a high-performance culture.

Required Minimum Education and Experience:

• 8-10 years of progressive HR/People Operations experience, with at least 3 years in a leadership role. Experience in Language Services or Healthcare Tech is highly preferred.

• Proven history of scaling organizations from start-up to mid-stage to enterprise levels.

• Bachelor’s degree required; Master’s degree in HR, I/O Psychology, or MBA preferred. SHRM-SCP or SPHR certification is a strong plus.

• Analytical: Ability to turn complex data into a narrative that drives business decisions.

• High-Stakes Communication: Excellent oral, presentation, and written communication skills with the ability to navigate sensitive employee relations issues with empathy and candor.

• Tech Savvy: Hands-on experience with modern HRIS, ATS, and engagement platforms (e.g., Hubspot for internal tracking, Paylocity, Employee Navigator).

GLOBO Foundations - Core Competencies: GLOBO has created a roadmap to success

outlining the key KSAs and competencies in each job band. We believe that no matter what role you play in our organization, these competencies are critical to both individual and organizational success. Below we have included a description of the 5 most important competencies and the associated expectations for the director level in our organization.

• Drive Results - Evaluate situations and data to understand implications for chosen business solutions. Thoughtfully delegates work and provides resources to the team to accomplish work, aligning staff to the Company mission and vision.

• Communicate Effectively - Influence the team through communications—Foster communications up and down the organization.

• Developing Self and Others - Exhibits functional mastery and curiosity to learn outside of role, department, and organization. Develop talent for career growth/future opportunities.

• Growth-Focused - ​​Identify barriers to change/growth. Recognize team accomplishments to support change and growth initiatives.

• Customer Centricity - Models service delivery and coaches others to deliver excellent service in various settings. Understand customer needs and uses feedback to develop and improve processes, procedures, partnerships, performance expectations, and training so that customer satisfaction improves and service issues are prevented.

Supervisory Responsibilities: This position does have direct supervisory responsibilities. Work Environment: This position predominantly operates in a hybrid professional and/or remote office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee may be required to stand up or to sit for up to eight hours or more at a time. The employee must use his/her hands to handle or feel objects, tools, or controls and reach with hands and arms. The employee is occasionally required to walk, sit, climb, or balance, and stoop, kneel, or crouch. The employee may be required to occasionally lift 3 and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. Persons with mental or physical disabilities, as defined by the Americans With Disabilities Act, are eligible for this position as long as they can perform the essential functions of the job after reasonable accommodations are made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible for this position.

Employee Acknowledgement: I have read the above job description and understand and accept the responsibilities and requirements for this position. I also understand and agree that such requirements may be amended and/or adjusted at any time and that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job.

Globo Language Solutions, LLC is an equal opportunity workplace and affirmative action employer. We do not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran, or any other characteristic protected by state, federal, or local law.