UKI Technology Consulting – Manager / Senior Manager - SAP Service Management

UKI Technology Consulting - SAP Service Management, Manager / Senior Manager

General Information

Location: Dublin / Cork

Available for Work Visa Sponsorship: YES

Business Area: UKI Tech Consulting (SAP)

Contract Type: Full-Time – Permanent

The Team and the opportunity 

Are you ready to take your career to the next level? Join our dynamic Tech Consulting team at EY Ireland as an SAP Service Management – Manager. This is a fantastic opportunity to work on cutting-edge projects that will shape the future of our clients' businesses. You'll be at the forefront of technology, helping to design and implement integration strategies that drive business transformation and improve bottom lines. If you're passionate about technology and looking for a role that offers variety, challenges, and the chance to make a real impact, this is the job for you.

Your key responsibilities

• Participate in design workshops to gain a clear understanding of our client’s industry and business requirements.
• Learn about accelerators such as SAP Model Company or EY’s Pre-Configured Industry Solutions for potential use as design accelerators on client engagements.
• Customize SAP Service Management functionalities to meet the specific needs of clients, including asset management, work order planning, scheduling, resource allocation, and service execution.
• Lead the design and implementation of SAP Service Management, considering best practices and industry standards.
• Drive the development and maintenance of the SAP Service Management architecture, ensuring scalability, reliability, and flexibility.
• Collaborate with cross-functional teams to define project scope, timelines, and resource requirements.
• Produce key project deliverables including design and configuration documentation, functional specs, data migration specs, test scripts, training materials etc.
• Share knowledge of best practice within the SAP team and across other firm disciplines, as well as developing other members of the SAP team.
• Support the development of the SAP practice, including leading internal team activities, supporting sales activities, and facilitating client events.
• Implement and manage SAP FSM to optimize field service operations.
• Utilize SAP Plant Maintenance to ensure efficient maintenance processes.

 Skills and attributes for success

To qualify for the role, you should have

• A third level qualification in Computer Science, Mathematics, or a related discipline, or relevant experince related to the position.
• 7+ years’ experience delivering in SAP Service Management, with a proven track record of successful implementations and support.
• Experience in implementation of S/4HANA Service Management solutions for utilities industry.
• Experience with, or demonstrable understanding of, S/4HANA best practice processes, key benefits, and implementation scenarios.
• In depth knowledge of SAP Service Management and Plant Maintenance Moduls including configuration, customization and integration with other SAP modules and external systems (e.g., SD, MM).
• Strong ability to lead, mentor and motivate teams, adopting a collaborative and supportive approach.
• Proven ability to build and leverage relationships with senior-level clients.

Ideally, you will also have

• Relevant SAP certifications in Utilities or related modules.
• Knowledge of Customer engagement for Utility and SAP Field Service Management.
• Experience with full asset lifecycle management using EAM capabilities in S/4HANA.
• Proven ability to think strategically and translate business requirements into effective SAP Service Management solutions.

What we look for

We are looking for candidates who are:

• Innovative and agile, with a purpose-driven mindset.
• Inclusive and able to work effectively in diverse teams.
• Passionate about technology and eager to learn and grow.
• Client-focused, with a strong commitment to delivering exceptional service.

What working at EY offers

We offer a competitive remuneration package. Our comprehensive benefits package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs: covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: 

• Support and coaching from some of the most engaging colleagues around. 

• Opportunities to develop new skills and progress your career. 

• The freedom and flexibility to handle your role in a way that’s right for you. 

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include: 

• Pension
• Discounted health insurance
• Web Doctor – Free unlimited online GP consultations for you and your family
• The purchase of additional annual leave
• Hybrid Working
• Free Gym membership
• Travel Pass
• Maternity & Paternity leave
• Bike to work Scheme
• Recognition Awards
• Cash incentives for referrals
• Work Mobile
• Tech MBA paid by EY
• Wellness rooms available in some offices

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. 

Career Progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one. 

• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next. 

• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way. 

• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs. 
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs. 
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees. 

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. 

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. 

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

IMPORTANT: Where Agency assistance is required, our Talent Team will engage directly with suppliers. CVs / Profiles should not be shared directly with Hiring Managers. Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role.