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Mochi Health

Telehealth obesity treatment with FDA meds

Operations Associate - Pharmacy

Operations & LogisticsConfirmed live in the last 24 hours
Full-timeSan Francisco, CA, USA

About the Job

Requirements

  • The role requires 0 to 2 years of experience.
  • A bachelor's degree in STEM or a related field is required.
  • Candidates must be comfortable working full-time in-office in downtown San Francisco.
  • Candidates need experience working across teams and building relationships with internal and external stakeholders.
  • Candidates need an analytical, detail-oriented, proactive approach to problem-solving.
  • The role requires strong written and verbal communication skills.

Responsibilities

  • Optimize pharmacy fulfillment workflows by identifying inefficiencies, implementing solutions, and continuously improving the process from prescription to delivery.
  • Monitor and resolve fulfillment exceptions, including delayed, rejected, or stuck orders, prior authorization holds, and inventory or stock issues, so patients receive medications on time.
  • Analyze operational data using SQL and other tools to track pharmacy key performance indicators such as turnaround time, fill rate, and error rate; surface insights and drive data-informed decisions.
  • Serve as a liaison with pharmacy partners and vendors, ensuring issues are addressed quickly, feedback is gathered, and service levels are met.
  • Collaborate with Pharmacy, Clinical, Care, Product, and Data teams to develop strategies that improve the patient medication experience.
  • Research pharmacy operations best practices and industry trends to help shape the fulfillment roadmap.
  • Manage and update operational content, including partner communications, training resources, standard operating procedures, and workflows.

Desired Qualifications

  • An interest in pharmacy, healthcare operations, or supply chain is a plus.

About the Company

Mochi Health

Telehealth obesity treatment with FDA meds

Mochi Health offers telehealth obesity treatment with personalized care using FDA-approved medications. Patients join a subscription that includes remote medical consultations, tailored treatment plans, and access to prescribed medications, including compounded generics for affordability. The service targets underserved groups—those without insurance, facing language or cultural barriers, or living in rural areas—to reduce barriers in access and cost. The goal is to make effective obesity treatment accessible and affordable for underserved communities.

Company size
Not listed
Company stage
Seed
Total funding
$550K
Headquarters
San Francisco, CA
Founded
2022

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