Care Manager with Meta Care, Inc.

Location: Serving in the Catholic Diocese of Crookston, MN
Job Type: Part-Time to Full-Time
Reports To: Vice President of Care Management at Meta Care, Inc.

Help Navigate Healthcare With Confidence
Meta Care is seeking an experienced, compassionate Care Manager to support clergy, employees and health plan members of the Catholic Diocese of Crookston.

We are looking for someone who understands how complicated healthcare can be and enjoys helping people work through benefits questions, provider issues, appointments, insurance requirements, and other barriers to receiving care.

The ideal candidate may come from an employee benefits, health insurance, medical office operations, patient advocacy, care coordination, provider relations, insurance verification, or healthcare navigation background. This is not a clinical nursing position, and an RN or LPN license is not required.

Meta Care, Inc. is dedicated to providing compassionate, personalized healthcare navigation designed to meet the evolving needs of those we serve. At Meta Care, our mission is simple: help members receive the Right Care, Right Place, Right Time.

About the Role
You will serve as a trusted, local resource for clergy, diocesan employees and their families—someone they can turn to when they need help understanding their benefits or navigating the healthcare system.

You will help members:

Understand and use their health benefits
Navigate insurance and provider networks
Resolve healthcare access questions and barriers
Locate physicians, specialists, and appropriate services
Coordinate appointments and follow-up
Understand referrals, prior authorizations, and other healthcare processes
Connect with wellness programs and available resources
Receive support following hospitalization or significant health events

This is a highly relationship-driven role requiring strong communication, persistence, organization, and follow-through

What You’ll Do
Benefits Navigation & Member Advocacy

Help members understand their healthcare benefits and available resources
Assist with questions involving coverage, providers, referrals, prior authorizations, and access to care
Advocate for members when they encounter challenges navigating the healthcare system
Help members identify appropriate in-network providers and services
Follow issues through to resolution rather than simply providing information

Member Support

Build trusted relationships through proactive outreach and ongoing communication
Serve as a consistent point of contact for members who need assistance
Help coordinate medical and specialist appointments when needed
Provide additional support following hospitalizations or major health events
Connect members with transportation, home support, wellness, and community resources

Collaboration & Follow-Through

Work closely with Meta Care's pharmacists, nutritionists, social workers, care coordinators, and leadership team
Track member needs and ensure open items receive appropriate follow-up
Participate in client and internal team meetings
Support member education and engagement initiatives
Maintain timely documentation and strict confidentiality

Who We’re Looking For
Clinical experience is welcomed but not required. Candidates with backgrounds as a MA, CNA, LPN, or RN are encouraged to apply, but the most important qualifications are healthcare knowledge, problem-solving ability, communication skills, and a genuine desire to advocate for others.

Why Meta Care?
Healthcare can be overwhelming. Our members should never feel like they have to navigate it alone. At Meta Care, you will have the opportunity to become a trusted advocate for the people you serve while being supported by an experienced multidisciplinary team.

If you are someone who enjoys helping others, solving healthcare problems, and making a meaningful difference in people's lives, we would love to hear from you. Please submit your resume and brief cover letter to: [email protected]

Equal Employment Opportunity: Meta Care Inc. is proud to be an equal-opportunity employer. All qualified applicants are encouraged to apply.

METACare

Care Manager

About the Job

Requirements

Responsibilities

Desired Qualifications

About the Company

METACare

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