Full-Time
UpBound
51-200 employees
Cloud-based solutions for infrastructure management
No salary listed
Junior, Mid
Seattle, WA, USA + 9 more
More locations: Houston, TX, USA | San Francisco, CA, USA | Austin, TX, USA | Los Angeles, CA, USA | Dallas, TX, USA | Phoenix, AZ, USA | Denver, CO, USA | Portland, OR, USA | Boulder, CO, USA
Candidates must be based in North America.
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- 2+ years of experience in a technical support, helpdesk, or customer service role, preferably in a SaaS or enterprise software environment
- Familiarity with Kubernetes, cloud-native technologies, and infrastructure-as-code
- Strong technical aptitude with the ability to quickly learn and troubleshoot complex software products
- Excellent written and verbal communication skills with the ability to explain technical concepts
- Strong problem-solving and analytical skills with a keen attention to detail
- Customer-centric mindset with a passion for delivering exceptional support experiences
- Ability to thrive in a fast-paced, dynamic startup environment
- Experience working with ticketing systems and knowledge base tools (e.g., Zendesk)
- Serve as the first point of contact for customer inquiries and issues related to Upbound’s products (Spaces, Cloud, Official Extensions, Marketplace, Registry)
- Triage and respond to incoming customer tickets in a timely and professional manner
- Research and provide solutions to customer issues by leveraging internal knowledge base, product documentation, and your own technical expertise
- Identify, document, and escalate bugs and product issues to the engineering team, collaborating with them to ensure timely resolution
- Coordinate with the Solutions team to hand off complex, account-specific requests from strategic customers
- Contribute to the creation and maintenance of the internal knowledge base, documenting common issues, resolutions, and best practices
- Proactively communicate with customers to provide updates on ticket status, bug fixes, and new product releases
- Gather and analyze customer feedback to identify trends and opportunities for product and process improvements
- Collaborate with cross-functional teams to develop and implement initiatives that enhance the overall customer experience
- Previous experience with Upbound and/or Crossplane
- Familiarity with unix-like shells and command-line interfaces
- Basic scripting skills (Python, Bash, or similar)
- Startup experience
Upbound.io provides cloud-based solutions designed to help businesses streamline their operations and manage their cloud infrastructure more effectively. Their services include managed control planes that enable platform teams to scale resources confidently and maintain centralized control over various cloud service providers and tools. A standout feature of Upbound.io is its auto-scaling capability, which adjusts resources automatically for platforms with over 1,000 Custom Resource Definitions (CRDs), ensuring optimal performance. Additionally, Upbound Spaces allows organizations to deploy managed control planes in their own environments, catering to those with data privacy requirements. The company operates on a subscription model, generating recurring revenue while helping clients innovate rapidly and simplify their application management.
Company Size
51-200
Company Stage
Series B
Total Funding
$69M
Headquarters
Seattle, Washington
Founded
2017
Simplify's Take
What believers are saying
- Increased Kubernetes adoption boosts demand for Upbound's Crossplane for multi-cloud management.
- Rising hybrid and multi-cloud strategies align with Upbound's centralized control solutions.
- Growing DevOps focus enhances demand for Upbound's tools improving developer productivity.
What critics are saying
- Brand confusion due to Upbound's association with a rent-to-own firm facing legal issues.
- Competition from cloud-native platform providers expanding into managed control planes.
- Rapid tech advancements may outpace Upbound's feature integration, risking competitive edge.
What makes UpBound unique
- Upbound offers managed control planes powered by Crossplane, enhancing cloud infrastructure management.
- The company provides auto-scaling for platforms with over 1,000 Custom Resource Definitions.
- Upbound Spaces allows deployment of managed control planes in self-hosted environments for data compliance.
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Benefits
Equity
Health care benefits
401k plan
Work from anywhere
Flexible hours & PTO
Home office stipend
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↓ -2%2 year growth
↑ 1%Upbound, developer of AI-driven software designed for b2b sales development, raised $100,000 of venture funding.
The Consumer Financial Protection Bureau (CFPB) has accused rent-to-own company Acima of tricking customers into high-cost financing agreements. The CFPB on Friday (July 26) sued Acima — owned by Upbound, formerly known as Rent-a-Center — alleging that the company disguised many of its credit agreements as leases to get around consumer protection laws. “Due to Acima’s deception and obstruction, many consumers did not understand they were agreeing to expensive markups, exorbitant finance charges, and having few ways to escape their contracts,” the bureau said in a news release
The Consumer Financial Protection Bureau (CFPB) has accused rent-to-own company Acima of tricking customers into high-cost financing agreements. The CFPB on Friday (July 26) sued Acima — owned by Upbound, formerly known as Rent-a-Center — alleging that the company disguised many of its credit agreements as leases to get around consumer protection laws. “Due to Acima’s deception and obstruction, many consumers did not understand they were agreeing to expensive markups, exorbitant finance charges, and having few ways to escape their contracts,” the bureau said in a news release
Upbound, the control plane company behind the popular open-source project Crossplane, has announced the newest release of Upbound available everywhere, with several enterprise features bringing faster time-to-value to companies building cloud native platforms.
SEATTLE--(BUSINESS WIRE)--Upbound, the control plane company behind the popular open source project Crossplane, today announced the newest release of Upbound available everywhere, with several enterprise features bringing faster time-to-value to companies building cloud native platforms. This leap-forward release offers a unified managed Crossplane experience that’s available for customers anywhere–whether that’s Upbound’s multi-tenant SaaS or single-tenant on customers’ own infrastructure. Along with a global Console with several features for platform operators, automatic upgrades, and enterprise security, Upbound enables platform engineers to get started with control planes faster and more easily manage Crossplane at an enterprise scale.After a year of 3x sales growth with customers like Deutsche Kreditbank, Gameloft, Millennium bcp, Variphy and more, Upbound is poised to accelerate enterprise-ready Crossplane for platform engineering teams globally.“Companies building out Crossplane-based platforms at scale have to deal with issues like tenancy and isolation when managing resources across all their cloud accounts. The latest release of Upbound enables customers to rapidly adopt and scale Crossplane by adopting a multi-Crossplane architecture, automation, added security, and the peace of mind to view and manage it from one place,” said Jan Willies, platform architect, Accenture.“You build it, you manage it” has reached a tipping point where DevOps and platform teams run into a chaotic mess administering their internal developer platforms (IDPs) alone. Platform teams seek flexibility through common, cloud native tooling while maintaining necessary security and governance controls. The solution is fundamentally building their own unified platform using control planes akin to the cloud providers.Crossplane Reinvented for the Enterprise CloudWith Upbound, platform engineers create their own central cloud native platform