Inactive

Texas Original

Grows and sells medical cannabis in Texas

Dispensary Associate

Checkout & Customer ServicePosted on Oct 28

Full-timeAbilene, TX, USA$18 /hrIn-person

About the Job

Requirements

Ability to ensure all fulfillment activities align with HIPAA and local and state cannabis regulations.
High standards for order accuracy, compliance documentation, and inventory audits.
Strong organizational skills to manage inventory, track orders, and ensure accurate fulfillment.
Experience with point-of-sale systems and digital inventory platforms.
Ability to design and improve workflows for order accuracy, efficiency, and timely delivery.
Proven ability to lead, train, and motivate team members.
Ability to delegate effectively, schedule, and monitor performance.
Ability to troubleshoot supply chain or inventory issues.
Comfort navigating high-stress situations such as regulatory inspections, shipment delays, or system errors.
Ability to lift 40 pounds and perform physical movements including reaching, bending, stooping, squatting, crawling, climbing, and fine motor actions.

Responsibilities

Actively engage patients in a warm and welcoming manner and offer personalized recommendations and solutions.
Handle patient issues and complaints proactively and professionally, keeping patient retention in mind and escalating issues to appropriate parties when necessary.
Uphold inventory control to minimize loss by following state and company inventory control procedures and vendor delivery procedures.
Learn and use point-of-sale systems to set up patient profiles, check patients out, and provide customer service.
Build and maintain customer relationships through high standards of customer service.
Gather feedback from patients and communicate questions or concerns to appropriate departments.
Assist in educating potential patients about the Compassionate Use Program and how to become a Texas Original patient.
Comply daily with dispensary policies, including state and local regulations, security and access protocols, inventory tracking, dress code, work schedules, and human resources policies.
Contribute to the team environment and company advancement in alignment with company direction.
Interact with customers by phone, email, and in person to answer inquiries and resolve issues related to orders, shipments, and account management.
Process online orders accurately and efficiently to ensure timely fulfillment and delivery.
Assist customers with placing orders by phone and provide product information, pricing, and availability.
Perform daily order fulfillment while adhering to regulatory standards.
Maintain accurate inventory records and fulfillment practices.
Verify prescriptions, pick products, and pack orders accurately and in compliance.

Salary Range: 18 to 18 (Currency: USD) (Pay period: per-hour-wage)

At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes people’s lives. We stand beside all who believe in safe, legal and effective access to this powerful medicine. As fellow Texans, we see this as our responsibility to take care of our neighbors. Our vision is to transform Texas through the power and the truth of medical cannabis. We work alongside physicians and their patients with current qualifying conditions to supply prescription cannabis that can change lives.

The Dispensary Associate is highly organized, detail oriented and self-motivated to assist with Dispensary responsibilities. The ideal candidate will be able to work independently, as well as with a team, and follow strict protocols for accuracy and compliance. The candidate will be comfortable using point of sale system and electronic correspondence. The Dispensary Associate is a representative of Texas Original and will possess exceptional customer service and communication skills as they can be the first contact for some of our patients and therefore the face of the company. We also hope that our dispensary associate will help us identify ways we can be more effective and efficient by contributing fresh ideas for improvement.

Essential Functions:

Actively engage patients in a warm and welcoming manner, offer personalized recommendations and solutions
Handle patient issues and complaints in a proactive and professional manner with patient retention always in mind, escalating to the appropriate parties when necessary
Uphold inventory control to minimize loss by complying with all state and company inventory control procedures and vendor delivery procedures
Learn and execute point of sale systems to set up patient profiles, check patients out and deliver exceptional customer service to every patient, every time
Commit to being the Gold Standard in customer service by building and maintaining customer relationships
Gather feedback from patients and communicate any questions or concerns with the appropriate department(s)
Assist in educating potential patients on the Compassionate Use Program and how to become a Texas Original
Daily compliance with dispensary policies including but not limited to state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, work schedules and HR policies
Contribute to team environment and company advancement in alignment with Texas Original direction
Other duties assigned
Serve as the first line of defense for the company, upholding our standards of excellence in customer service. Interact with customers via phone, email, and in-person to aid, answer inquiries, and resolve issues related to orders, shipments, and account management. 
Process online orders accurately and efficiently, ensuring timely fulfillment and delivery. Assist customers with placing orders over the phone, providing product information, pricing, and availability as needed.
Execute daily order fulfillment tasks while adhering to regulatory standards 
Maintaining accurate inventory records and fulfillment practices 
Verify prescriptions, pick products, and pack orders while ensuring accuracy and compliance

What You’ll Need to Succeed:

Ability to ensure all fulfillment activities align with HIPAA, local, and state cannabis regulations
High standards for order accuracy, compliance documentation, and inventory audits
Strong organizational skills to manage inventory, track orders, and ensure accurate fulfillment
Experience with POS systems and digital inventory platforms
Ability to design and improve workflows for order accuracy, efficiency, and timely delivery
Proven ability to lead, train, and motivate team members
Effective delegation, scheduling, and performance monitoring
Ability to troubleshoot supply chain or inventory issues
Comfortable navigating high-stress situations like regulatory inspections, shipment delays, or system errors
Ability to lift 40 lbs., and perform various physical movements, including reaching, bending, stooping, squatting, crawling, climbing, and fine motor actions as needed

Texas Original Compassionate Cultivation is proud to be an Equal Opportunity Employer.

About the Company

Texas Original

Grows and sells medical cannabis in Texas

Texas Original Compassionate Cultivation operates as a licensed medical cannabis dispensary in Texas, growing, producing, and distributing medical cannabis products including CBD and THC formulations. It collaborates with physicians to tailor treatments and provides education resources to help patients navigate medical cannabis use. It sells products through its dispensary and online platforms to patients with conditions like chronic pain, epilepsy, and ALS. Its goal is to help patients achieve relief through medically guided cannabis therapies while maintaining a leading, patient-facing position in the Texas medical cannabis market.

Company size: 51-200
Company stage: Series B
Total funding: $23M
Headquarters: Manchaca, TX
Founded: 2018

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