Founding Delivery Executive
Beam
Founding Delivery Executive
Beam
Crowdfunding platform funding housing, training, jobs
At Beam, we’re building AI that serves society.
We're a global team of ambitious, hardworking problem solvers, applying fast-moving startup energy to work that makes the world a better place. If you want to apply your talent to the biggest problems society faces, Beam is the place for you.
You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work.
Over 120,000 frontline workers across 400+ customers already use Beam to take notes, provide live interpretation and handle phone calls, so they can focus on the people who need them most. This is just the beginning.
We're looking for our first Delivery Executive in Australia, someone with bags of energy, a genuine love of learning, and a knack for making people feel confident with new technology. You'll own the day-to-day for our AU users: support, training, and the guides that help people help themselves. It's an entry-level role on our Delivery team, with a clear next step into a more strategic delivery role as you grow.
Be the first face our users see. Own support end to end — tickets, 1:1s, troubleshooting — and make sure every Australian user feels heard and unstuck, fast.
Set people up to succeed from day one. Handle account creation so new users can dive straight in.
Bring users up to speed. Run virtual training sessions when new users need them, helping people go from unsure to confident with the product.
Build something people actually use. Take our Help Centre and turn it into a genuinely useful resource
Be the voice of our users. Triage feedback, spot the patterns, run feedback sessions yourself where you can, and flag the bigger stuff to the team so nothing gets lost.
A go-getter. You take initiative, you don't wait to be told twice, and you're excited by a role where no two days look the same.
A fast learner. New tools, new processes, new people — you pick things up quickly and aren't afraid to ask questions.
Fantastic with people. Empathetic and patient, especially with people who find new tech a bit daunting. You build trust fast.
A strong communicator. Clear, warm, professional — in writing and out loud.
Comfortable in front of a room. You don't need to have run training before, but the idea of presenting to a group doesn't put you off, and you're keen to build that skill.
Organised. You can juggle live queries, a training calendar and admin without dropping the ball.
Experience in customer or product support
Familiarity with Zendesk or similar
Interest in social impact, government, or the not-for-profit sector
Experience creating simple training materials or guides
Basic Salary of A$70k - A$85k
Competitive range of perks based on geography
*Final compensation will be determined based on the candidate's qualifications, skills, location and previous experience
Annual leave: 23 days of annual leave, with 3 additional days reserved for the Christmas period. Plus National public holidays
Sabbatical: Eligibility for a 6-week sabbatical after 3 years of service
Superannuation: Employer contributions as standard
Financial Coaching: Access a personal financial well-being coach through Bippit
One off work-from-home budget to create a comfortable & productive work station
Mental Health: Confidential access to 1:1 therapy and coaching via Oliva
Wellness Budget: $400 annual WellBeam budget for personal wellness and professional development activities.
Mindfulness: Free premium subscription to the Calm app
Enhanced Parental Leave: 18 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers, inclusive of PLP
We’ve picked up an armful of awards for our work, including one from our former Queen. We've also been named by Jack&Jill as one of the world's 100 hottest startups and by LinkedIn as a Top 15 UK Startup. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian.
We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com, Calm, Shazam and Dropbox.
Start your journey to a more impactful career today. We're excited to hear from you.
Reasonable adjustments:
Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices.
We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required.
If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so.
Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.
Beam is a social enterprise and certified B Corp that uses crowdfunding to help disadvantaged people in the UK—such as those who are homeless or refugees—secure jobs, housing, and essential skills. It works by partnering with local authorities and charities to identify individuals in need and create personalized crowdfunding campaigns that the public can fund. Public donations cover costs like training, housing, and other services, with Beam earning revenue from service fees and partnerships with like-minded organizations. Since 2017, Beam has supported over 2,500 individuals. The company differs from others by combining a crowdfunding model with targeted social services and strong collaboration with public bodies, all aimed at delivering practical outcomes rather than just funding. Beam’s goal is to expand its impact, helping more people transition into stable work and housing while building sustainable funding through service fees and partnerships.
Explore more opportunities at Beam