Host

Job Description

Purpose: To ensure all guests are greeted and seated in a friendly and courteous manner using appropriate procedures, in accordance with Atton Standards. 

Reports to: Culinary Director, F&B Managers

Essential Functions: 

• Assist manager, supervisor in the opening and closing of the restaurant, bars and lounges. 

• Answering phone calls. 

• Seating guests. 

• Control heavy volume at restaurant entrance. 

• Knowledge of hotel property. 

• Inform the guest about buffets. 

• Attend to and anticipate guest’s needs. 

• Familiarization with menu. 

• Introduce server to guest. 

• Greeting guests. Anticipate guest’s needs to create an amazing experience. 

• Knowledge of daily specials. 

• Promote all F&B Outlets 

• Assign guest checks. 

• Follow the Novotel F&B standards 

• Introduce the menu to the guests 

• Use of Open Table system 

• Assist with IRD when required 

• Make phone calls and use and appropriate etiquette 

• Must be well versed with all hotel amenities and outlets to serve as an ambassador to promote them, including, but not limited to Lima, Vista, Uva and the Fitness Center. 

• Be aware of hotel’s events and promote the business  

Hotel Specific Essential Functions: 

• Bus and set-up tables as needed to assist servers and improve services. 

• Maintain a clean and attractive podium and restaurant areas. 

• Follows Novotel Miami Brickell grooming standards and uses proper vocabulary 

Tools and Equipment:  Pen and paper, cleaning supplies, dishes, silverware, buckets. 

Working Environment: 

• Interior of hotel, in all areas of the hotel. 

• Exterior of hotel with exposure to weather conditions, restaurant deck and pool area. 

• Exposure to various hazardous chemicals.  

• Exposure to food items and beverages. 

• Walking, standing, and bending. 

•  Occasional lifting up to 25 lbs.  Pushing of supply carts. 

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.