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YMCA of Greater Boston

Community health, child care, youth programs

Family Rehousing Specialist

Case Management & AdvocacyConfirmed live in the last 24 hours
Full-timeBoston, MA, USA$63.4k - $65k /yr

About the Job

Requirements

  • A bachelor's degree in Social Work, Human Services, Psychology, Counseling, or a related field is required; equivalent education and experience may be considered.
  • At least two years of experience in housing homelessness services, case management, family support services, or related human services is required.
  • Knowledge of EOHLC Emergency Assistance programs, HomeBASE, RAFT, affordable housing resources, public benefits, and community support systems is required.
  • Experience working with families experiencing homelessness, housing instability, trauma, poverty, or other barriers to self-sufficiency is required.
  • Strong assessment, advocacy, crisis intervention, problem-solving, and case management skills are required.
  • Experience maintaining electronic case records and databases such as HMIS, ETO, or comparable systems is required.
  • Ability to manage multiple priorities while maintaining documentation and compliance requirements is required.
  • Demonstrated commitment to cultural humility, equity, inclusion, and family-centered practice is required.

Responsibilities

  • Conduct comprehensive assessments to identify housing barriers, strengths, and immediate service needs.
  • Develop, implement, and monitor individualized Rehousing Plans within required program timelines.
  • Monitor family progress toward permanent housing goals and adjust plans to support timely exits from shelter.
  • Provide strengths-based, trauma-informed case management focused on long-term housing stability.
  • Conduct and document weekly case management meetings with assigned families.
  • Assist families in accessing public benefits, healthcare, childcare, workforce development, educational opportunities, and other community resources.
  • Coordinate referrals to behavioral health, substance use, legal, employment, and supportive service providers.
  • Support school enrollment, transportation coordination, and educational advocacy for children.
  • Deliver coaching in financial literacy, budgeting, parenting, household management, and independent living skills.
  • Use motivational interviewing and family-centered practices to promote engagement and goal achievement.
  • Complete intake, assessment, and discharge activities in accordance with EOHLC Emergency Assistance Family Shelter requirements.
  • Ensure families understand shelter expectations, housing-focused goals, and program requirements.
  • Participate in interdisciplinary case conferencing, program reviews, audits, monitoring visits, and corrective action processes.
  • Maintain accurate, timely, and confidential records in ETO and other required systems.
  • Complete assessments, service plans, referrals, progress notes, housing plans, and discharge documentation within established timelines.
  • Track family outcomes and document progress toward housing and stabilization goals.
  • Ensure data quality, completeness, and accuracy in accordance with program standards.
  • Prepare reports and supporting documentation for internal and external stakeholders as required.
  • Conduct and document weekly case management meetings for all assigned households.
  • Complete comprehensive assessments within five business days of program entry.
  • Update service and stabilization plans at least monthly for all assigned families.
  • Maintain active engagement with at least 95% of assigned households.
  • Connect all eligible families to public benefits, healthcare coverage, and community resources.
  • Ensure at least 90% of employable adults are connected to employment, workforce development, education, or training opportunities within 30 days of intake.
  • Facilitate financial literacy, budgeting, parenting, or life skills programming participation for at least 80% of assigned families.
  • Ensure all school-age children are enrolled in school in accordance with applicable requirements.
  • Ensure all eligible children are connected to early education, after-school, summer, or enrichment opportunities.
  • Coordinate educational support and transportation services as appropriate.
  • Maintain completion of all required case records and documentation standards.
  • Enter all required case notes, referrals, service transactions, and assessments within 48 hours of service delivery.
  • Achieve HMIS/ETO data quality standards of at least 95%.
  • Maintain compliance with EOHLC, YMCA, and contractual requirements.
  • Meet file review, monitoring, and audit standards.

About the Company

YMCA of Greater Boston

Community health, child care, youth programs

The YMCA of Greater Boston runs a network of facilities and program sites that provide health and wellness programming, child care, summer camps, youth sports, teen leadership programs, workforce development, and community outreach in Massachusetts. Its programs work by offering membership-accessible activities and schedules across locations, enabling families and individuals to participate in fitness, child care, camps, sports leagues, leadership trainings, and job readiness services through on-site programs and community partnerships. The organization differentiates itself by being the largest social services provider in Massachusetts with a broad, integrated set of services focused on wellness, youth development, education, and employment in a community-based, nonprofit model. Its goal is to strengthen communities by improving health, developing young people, and expanding economic opportunity through accessible programs and support services.

Company size
1,001-5,000
Company stage
Grant
Total funding
$40K
Headquarters
Boston, MA
Founded
1851

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