Lead Trainer

Crum & Forster Company Overview

Crum & Forster (C&F) provides market leading property & casualty, accident & health, specialty and standard commercial lines insurance solutions. A true underwriting company, we have a 200-year history of helping our customers manage risk with laser-focused expertise, integrity and discipline. Our people are empowered to make decisions and problem-solve with you smartly and swiftly. Our annual gross written premium is 6.2 billion. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best.

Our most valuable asset is our people. We have 3000 employees, and locations throughout the United States and India. With our employee-first focus, the Company is consistently recognized as a great place to work, earning multiple workplace and wellness awards, including the Great Place to Work® Award, Fortune 100 Best Companies to Work For, Fortune Best Workplaces for Parents, Fortune Best Workplaces for Millennials, and many others.

C&F is part of Fairfax Financial Holdings. For more information about C&F, please visit our website: www.cfins.com

Travel Insured International, a Crum & Forster company, is hiring a Lead Trainer on our HR & Training Team.

Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers.

The Lead Trainer, TII, will play a critical role in ensuring we create a consistent, reliable service experience to our customers.  This position will design, develop, and deliver training programs that ensure TII is ready to deliver service excellence with Every Traveler, Every Experience, Every Time.  

The Lead Trainer will deliver operational and sales excellence by training those who create an exceptional customer experience, acting as a key change leader and driving performance in a fast-paced, customer centric environment.

Partnering closely with TII Leaders, the Lead Trainer provides onboarding training and development support throughout the organization as the deployment of products, tools, process, and technological enhancements continues.  The Lead Trainer will also play a fundamental role in progressing the career development opportunities to our most valued resource – our employees.  This role will work with a variety of mediums and platforms such as in-person, virtual, asynchronous, and blended/eLearning programs.

This role reports to the Director, Training.  

This is a hybrid role, 1-2 days in the office (flexibility with the days of the week), located in Glastonbury, CT. Hybrid is preferred, but, open to 100% remote candidates working on an EST schedule.

Job Description

What you will do:

• Lead development of ongoing TOPS — Tools, Operating Routines, Products, Skills learning strategy with SME’s and key stakeholders adhering to standards to incorporate blended learning, including training simulations, eLearning, and ILT training to support ongoing and upskilling training opportunities.
• Use C&F AI approved platforms to create efficiencies in learning creation and evolving AI Coaching tools for hands on learning creation.
• Consult with SMEs and stakeholders to determine training needs and align with variety of formats to provide a blended hands-on learning environment.
• Contribute to the overall success of the training team by implementing ways to continuously improve the learning process.
• With direction of Training Manager design, develop, and deliver skills-based training that aligns to organizational competencies and TII strategic goals.
• Coordinate and conduct seminars, workshops, and training sessions to leaders, and individual contributors as identified.
• Prepare training materials, such as branded power points, job aids, videos, and scripts, for training initiatives.
• Conduct evaluations to identify areas of improvement and proficiency; provide performance feedback to class and individual training participants.
• In partnership with managers, assess the performance over time of employees who have gone through new hire and ongoing training programs.
• Be a champion of change as TII continues to grow and evolve.
• Delivering training programs to other areas of the A&H Division.
• Perform other related duties as needed to fulfill TII’s HR Team mission and goals.
• Other duties as assigned.

What YOU will bring to C&F:

• Passion for people, learning, and teaching; able to create rapport and work in a team environment with others.
• Proven experience consulting with a variety of SMEs and stakeholders to assess and design comprehensive and targeted learning solutions.
• Excellent verbal and written communication skills to develop and deliver in a variety of formats (instructor-led, self-paced, blended learning)
• Experience delivering leadership programs to upskill managers and aspiring leaders as well as ongoing training that aligns with company strategy and initiatives.
• Understands the evolution of training and stays abreast of new technologies such as AI/VR/AR.
• Understanding of effective adult learning methodologies and tools.
• Exceptional presentation, and public speaking skills.
• Ability to think critically and make decisions in a fast-paced, dynamic environment.
• Ensure rigorous tracking and accountability for achieving goals and use data to inform decision making.
• Versed in learning agility; open to new ways of thinking and acquiring new skills and processes to retain our competitive advantage.

Requirements:

• A bachelor’s degree or equivalent work experience is required
• 6+ years of experience in a Learning & Development and/or Training role, with skilled development and delivery in a variety of formats (self-paced, instructor led, and blended learning) is required
• Experience implementing AI Coaching programs is required
• Proficiency in use of AI to create and design training for creation and development efficiencies
• Advanced proficiency with eLearning software such as Vyond, Camtasia, and/or Articulate is required
• Advanced proficiency in MS Office (esp. PowerPoint), Teams/Zoom, SharePoint, and LMS Platforms is required; prior experience with Workday/Sana LMS is preferred
• Ability to travel is required; 30% travel is required and includes travel to CT and NJ offices at least once per quarter  
• Experience with instructional design is required
• Prior experience in the insurance or financial industry is preferred

What C&F will bring to you

What C&F will bring to YOU:

• Competitive compensation package
• Generous 401K employer match 
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness including your physical, mental, and financial wellbeing.
• A core C&F tenant is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community

At C&F you will BELONG

We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require a special accommodation, please let us know.

For California Residents Only:  Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws.  Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $71,300 to a maximum of $134,000. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

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