Princess Cruises

Premium cruise line with global itineraries

Utility Dining Attendant

Dining, Bar & Counter ServiceUpdated on Nov 14

Full-timeJakarta, IndonesiaNo salary listedIn-person

About the Job

Requirements

At least 1 year of experience in a restaurant waiter, food and beverage runner, or similar food and beverage industry role.
Basic understanding of public health and sanitation regulations and procedures.
Ability to organize work efficiently and meet deadlines.
Working knowledge of food and beverage products, services, and general restaurant operations.
Good command of English, both verbal and written.
A foundation in guest service and the ability and willingness to deliver service to guests.
Japanese proficiency ranging from basic (JLPT N5) to fluent (JLPT N1), with the ability to understand and converse with Japanese guests.
Ability to maintain professional and courteous working relationships in a diverse, multicultural environment.

Responsibilities

Support the service team in achieving food and beverage targets by following Service Excellence standards.
Deliver a consistent product and service experience that meets standards and supports guest and teammate satisfaction.
Address guest or teammate issues promptly and collaborate with others to resolve them.
Use MedallionClass products, services, and applications to enhance guest experiences.
Set up and present dining areas according to brand standards.
Deliver food and beverage items in a timely manner, clear and clean tables, and maintain dining-area cleanliness.
Maintain and replenish food, beverage, and hotel item stock as needed.
Assist with food and beverage service as directed and follow service standards.
Learn onboard products, offerings, itinerary, and port information to assist guests.
Accurately record and process guest and teammate orders using the onboard point-of-sale system.
Promptly report Responsible Service of Alcohol issues to the supervisor or leader on duty.
Perform General Emergency Procedures promptly and confidently according to company directives.
Sort and dispose of garbage, biohazardous waste, and sharps according to company guidelines.
Support a safe and compliant environment and commit to Operation Oceans Alive.
Comply with company brand and Health, Environmental, Safety, and Security standards.
Stay current with public health standards, comply with them, and report issues immediately.
Assist with sanitation efforts as directed, especially during outbreaks requiring increased cleanliness and hygiene.

Desired Qualifications

Motivation to excel in job duties, a warm and caring personality, and enthusiasm for delighting guests throughout their cruise experience.

By applying to this position, your application will be submitted to PT Alpha Magsaysay, our Global Talent Partner in Indonesia.
A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

As a Utility Dining Attendant, you will play an essential role in providing high-quality dining service to our guests. You will be responsible for supporting the service team and ensuring that food and beverage operations are executed seamlessly. Your professionalism, attention to detail, and ability to provide outstanding service will help make every guest’s experience a memorable one.

Service Excellence:

Consistently support the service team in achieving Food & Beverage targets by following all Service Excellence standards.
Take ownership of delivering a consistent product and service experience that meets all standards, ensuring both guest and teammate satisfaction.
Address any guest or teammate issues promptly and work collaboratively with others to resolve them effectively.
Embrace and utilize MedallionClass products, services, and applications to enhance guest experiences.

Dining Area Setup & Service:

Ensure the correct setup and presentation of dining areas, maintaining brand standards at all times.
Assist with the timely delivery of food & beverage items, clear and clean tables, and maintain the cleanliness of the dining areas.
Maintain stock levels of food, beverage, or hotel items, and replenish as needed to ensure seamless service.
Assist in the delivery of food and beverage service as directed, ensuring service standards are followed.

Guest and Teammate Interaction:

Be knowledgeable of onboard products, offerings, itinerary, and port information to provide guests with helpful assistance as needed.
Ensure all guest and teammate orders are accurately recorded and processed using the onboard POS system.

Health, Safety, and Compliance:

Report any Responsible Service of Alcohol (RSA) related issues promptly to the supervisor or leader on duty.
Perform General Emergency Procedures confidently and promptly as per company directives.
Follow company guidelines for handling garbage, biohazardous, and sharps waste, ensuring proper sorting and disposal.
Support the creation of a safe and compliant environment while committing to Operation Oceans Alive.
Maintain compliance with company brand and Health, Environmental, Safety, and Security (HESS) standards.
Keep up-to-date with public health standards, ensuring compliance and reporting any issues immediately.

Additional Responsibilities:

Assist with sanitation efforts as directed, especially in outbreak situations requiring increased cleanliness and hygiene.

Proven F&B Experience: At least 1 year of experience in roles such as Restaurant Waiter, F&B Runner, or similar positions in the food and beverage industry.
Public Health Knowledge: Basic understanding of public health and sanitation regulations and procedures.
Organizational Skills: Ability to organize work efficiently and meet deadlines.
Food & Beverage Knowledge: Working knowledge of food and beverage products, services, and general restaurant operations.
Communication Skills: Good command of the English language, both verbal and written.
Guest Service Focus: A strong foundation in guest service with the ability and willingness to deliver exceptional service to our guests.
Motivated & Caring: Motivated to excel in all aspects of job duties with a warm, friendly, and caring personality. A passion for surprising and delighting guests throughout their cruise experience.
Teamwork & Professionalism: Commitment to maintaining professional and courteous working relationships in a diverse, multicultural environment.
Japanese language proficiency: ranging from Basic (JLPT N5) to Fluent (JLPT N1). Candidates must be able to understand and hold conversations with Japanese guests.

About the Company

Princess Cruises

Premium cruise line with global itineraries

Princess Cruises operates a fleet of modern ships that sail to more than 380 destinations on over 160 itineraries, offering premium cruise vacations. Guests board ships to enjoy dining, entertainment, and activities both at sea and in port. The product centers on all-inclusive cruise experiences with accommodations, meals, and excursions bundled into itineraries, and it uses Princess MedallionClass technology—wearable devices and a companion app—to streamline check-in, service requests, and personalized interactions before and during the voyage. The company sets itself apart with its premium positioning, extensive global network of itineraries, strong emphasis on guest service, and the MedallionClass experience, supported by a large team on land and at sea. The goal is to provide memorable travel experiences with high standards of safety, environmental stewardship, and customer care, helping guests create lasting memories.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Santa Clarita, CA
Founded: 1965

Recently Posted Jobs

Explore more opportunities at Princess Cruises

See more jobs