In-Service Engineering Agent - In-Service Engineering Agent (ISEA)

About Us

When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture.

The federal division of Chugach Alaska Corporation, CGS has been supporting critical missions as a government contractor for over 25 years. Our focus is to support facility maintenance, IT/technical services, construction and education. We are proud to have built, and continue to foster, an incredibly talented team spanning across the globe in hundreds of different fields – each team member proud to serve our country with first-class business services, while also making a difference for our Chugach shareholders. 

At CGS, empowering employees is a part of our core, and that focus is one of the ways we build and foster high-performing teams. We empower our employees through competitive compensation and benefits package, professional growth opportunities, truthful communication, and more!

If you are looking for an opportunity to serve something bigger than yourself; if you want your day job to be one that creates meaningful value; if you are looking for an environment that highly values employees and respects individual differences – then Chugach Government Solutions may be the right fit for you!

Position Location

This postion is based in Chesapeake, VA and will require travel up to 50% CONUS/OCONUS.

Job Overview

The In-Service Engineering Agent (ISEA) SME provides technical, engineering, and lifecycle support to ensure operational readiness, reliability, and maintainability of systems throughout their service life. Specifically for external communications.

Responsibilities

Essential Job Duties:

System Maintenance and Support

• Monitor the health and performance of radio communication systems.
• Perform preventive and corrective maintenance.
• Troubleshoot hardware, software, and network issues.
• Coordinate repairs and equipment replacements.
• Verify systems return to full operational status after maintenance.

Technical Troubleshooting

• Diagnose communication failures and signal degradation.
• Analyze fault logs and system alarms.
• Resolve RF interference and coverage issues.
• Support field technicians during complex repairs.
• Escalate unresolved issues to engineering specialists or vendors.

Configuration Management

• Maintain configuration baselines for radio equipment.
• Update firmware and software.
• Configure frequencies, talk groups, encryption keys (where authorized), and network parameters.
• Document configuration changes according to change management procedures.

Lifecycle Management

• Track equipment age, performance, and reliability.
• Recommend upgrades or replacement of obsolete equipment.
• Support modernization projects.
• Evaluate new technologies for compatibility with existing systems.

Performance Monitoring

• Analyze system performance metrics.
• Conduct coverage and signal quality assessments.
• Identify recurring faults and recommend improvements.
• Produce reliability and availability reports.

Training and Technical Support

• Train operators and maintenance personnel.
• Develop technical procedures and job aids.
• Provide technical advice during operational incidents.
• Mentor junior technicians and engineers.

Key Responsibilities:

• Ability to provide engineering solutions, upgrades, and troubleshooting for installed systems on air, land, or sea platforms.
• Ability to integrate ISEA functions at the start of the product support lifecycle to reduce total ownership costs and improve readiness.
• Ability to develop and managing Integrated Logistics Support Plans (ILSP), tracking parts through enterprise resource planning systems, and supporting planned maintenance systems.
• Ability to offer training, technical manuals, and help desk support to operators and maintenance personnel.
• Ability to connect communities of ISEA practitioners to share tools, capabilities, and lessons learned, fostering predictive and preventive maintenance approaches.

Job Requirements

Mandatory:

• Must be a U.S. Citizen
• Must have High School diploma
• Must have expertise VHF, UHF & HF radio systems and ancillrary equipment.
• Must have knowledge of Digital Modular Radios and or ARC-210 radios
• Must have minimum 10 years of experience in DOD/Navy communications systems.
• Must have SECRET Security Clearance.
• Must have a valid driver’s license and reliable transportation
• Must have experience with shipboard communication center work.
• Must have minimum 10 years of experience in DOD/Navy communications systems.
• Must be willing to travel CONUS/OCONUS
• Must be willing to work extended hours including weekends and holidays
• Good oral and written communication skills
• Must be able to successfully pass a pre-employment background check and pre-hire drug screening

Preferred:

• Prior military training A-school, C-school
• Technical training for HF/UHF OJT or other
• DMR or ARC-210 factory training
• Provide expertise in repair alignment and overhaul of all variants of URC-109 and SINGARS
• Background in shipboard communication, knowledge/expertise with one or more systems listed:
  a) AN/URT-23C, D, E
  b) AN/USQ-155 Tactical Variant Switch (TVS)
  c) SA-2112 BAS & SAS
  d) AN/WSC-3 (all variants)
  e) UHF Couplers (OA-9123, 9277, 9277A)
  f) AN/URC-93
  g) HF Couplers (AN/SRA-56/7/8, AN/URA-38, RF-2601, CU-2475, etc.)
  h) AN/URC-109 LHD Communications System
  i) Antenna Tilt Groups (OA-9242, 9242A, 9243, 9243A, CA-1307, PF-109)
  j) Shipboard Antenna systems (whips, fans, SATCOM, MCCP, etc.)
  k) AN/URC-141 (HFSAR)
  l) AN/USC-42 (MINI-DAMA)
  m) TD-1271
  n) High/Ultra/Very High Frequency (HF/UHF/VHF) Systems

Working Conditions:

• Must be able to work outdoors, in labs and onboard ships worldwide
• Must be able to tolerate heat/cold.
• Comfortable working around exposures to hazards in shipyard type enviroments
• Ability to work in low-lit areas for long periods of time
• Must be able to respond to emerging requirement’s which may involve travel and/or extended work hours."

Physical Requirements:

• Must be able to safely lift 40lbs
• Must be able to carry tools and test equipment
• Must be able to move around freely onboard ships and shore sites"

Disclosures

Chugach Government Solutions is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, pregnancy, disability, genetic factors, protected veteran status or other characteristics protected by law. 

Chugach will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Chugach Government Solutions or any of its subsidiaries, please email [email protected].

Chugach Government Solutions supports pay transparency and is committed to equitable and competitive compensation practices. Compensation for this role will be determined based on factors including job responsibilities, experience, skills, internal equity, geographic location, and applicable contract requirements. Where required by law, compensation ranges will be provided to candidates during the hiring process.

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