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PDS Health

Integrated healthcare support company

Healthcare Coordinator

Full-TimeDeadline 8/14/27
$18 - $25.50/hr
Entry
Herndon, VA, USA
In PersonTravel might be required between offices.
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • A high school diploma or general education degree (GED) is required.
  • Travel might be required between offices.
  • Knowledge of office practices, technology applications, and patient insurance is required.
  • The ability to work independently and as part of a team is required.
  • The ability to multitask without compromising work quality is required.
  • The ability to handle and maintain patient-record confidentiality is required.
  • The ability to stay organized and detail-oriented in a fast-paced environment is required.
Responsibilities
  • Partner with supported dentists to obtain patients’ financial commitment to start diagnosed treatment.
  • Understand and use financial options to support case acceptance, educate patients on treatment choices, address common patient objections, and proactively keep dentists’ schedules productive.
  • Support each patient in a consultative and educational manner while contributing to a positive patient experience and long-term patient relationships.
  • Model the company culture, values, standards, and operational practices described in the We Believe Behavioral Framework.
  • Become proficient in the PDS system and tools to help patients make informed decisions suited to their wants and needs.
  • Complete the Healthcare Coordinator handoff in partnership with each clinician for every examination patient.
  • Serve as a subject matter expert on available financial options so patients can choose treatment within their budgets.
  • Obtain required insurance pre-authorizations before treatment when needed.
  • Ensure the office follows the Comprehensive Care Model and coordinate referrals outside the office.
  • Participate in daily morning huddles, monthly team meetings, and other required meetings.
  • Understand business imperatives and how the role affects metrics and results.
  • Make decisions consistent with the PDS Brand framework and steward the PDS Brand.
  • Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
  • Maintain a professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
  • Comply with company policies and state, federal, and other regulatory requirements.
  • Perform other duties and responsibilities as assigned.
Desired Qualifications
  • Prior coursework or on-the-job training in dentistry, insurance, or business is preferred.
  • Results-oriented approach, including setting realistic goals, meeting commitments, prioritizing daily work, and persisting toward results.
  • Patient advocacy demonstrated through flexibility, adaptability, empathy, and ethical conduct.
  • Process-focused approach, including data-driven decision-making, organization, structured work, operational process knowledge, and computer proficiency.
  • Financial acumen, including understanding profit drivers, using metrics, building financial understanding among team members and clinicians, and understanding local market drivers and competition.
  • Ability to influence through active listening and observation and creating a constructive case for change.
  • Self-motivation and reliability.
  • Interpersonal, oral, and written communication skills.

About the company

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PDS Health

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PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.

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