As the world’s largest car sharing marketplace, Turo is growing fast and hiring talent in the US, Canada, the UK, France, and Australia! Our driven, down to earth team empowers you to push yourself, make a huge impact, and accelerate your career growth.
About the team
Join Turo as a Trust & Safety Operations Associate supporting our vibrant collection of car owners and travelers who inspire and fuel us every day. We’re looking for a passionate customer experience focused professional for this challenging and rewarding position that encompasses all required duties across Trust & Safety including responding to customer escalations, performing investigations, detecting and preventing fraud, and delighting our customers.
You will respond to, investigate, and resolve assigned risk-related cases including fraudulent activity, missing vehicles, and any other issues that affect safety. You will have the opportunity to learn and grow with our dynamic team while utilizing state-of-the-art tools and resources. We look for candidates with superb judgment, strong interview and communication skills, and a desire to help us build a world-class Trust & Safety Investigations team at Turo.
This position reports to our Investigations Lead in our Phoenix, AZ office.
What you will do
- Support the Trust & Safety Investigations team by collecting and compiling evidence in case management system and following up on cases and contacts
- Handle escalated customer disputes and reports from all channels; contact and interview customers, victims and other stakeholders
- Review suspicious accounts, transactions and other high-risk events using internal and external tools to make decisions while uncovering trends
- Collaborate with team to build processes and maintain a safe marketplace; proactively provide suggestions for process and policy improvements
- Fulfill additional requests as needed to support the community and marketplace
Your profile
- 1+ years experience in Customer Support, Investigations, Hospitality, or related field. E-commerce experience preferred
- You thrive in a fast-paced environment, driving and embracing change.
- You have superb communication skills with strong attention to detail
- You possess advanced problem-solving and investigative skills, with a knack for uncovering, addressing, and getting to the root of any issue
- You are a team player, with a positive mental attitude, high energy, high integrity, enthusiasm, sense of humor and a commitment to the mission
- Strong proficiency with technology: experience with Zendesk, CRM systems, Google Docs, MS Office, investigative and fraud prevention tools preferred
- BA/BS or work equivalent required
The Phoenix base salary target range for this full-time position is $49,000-$53,500 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process.
#LI-KC1
Benefits
- Competitive salary, equity, benefits, and perks for all full-time employees
- Employer-paid medical, dental, and vision insurance (Country specific)
- Retirement employer match
- $2,000 Learning & Development stipend to invest in your professional development
- $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
- $100 USD Monthly Turo travel credit
- Cell phone, internet and Fringe benefit stipend
- Paid time off to relax and recharge
- Paid holidays, volunteer time off, and parental leave
- For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
- Bi-annual Turbo Week (week-long, company-wide conference)
We are committed to building a diverse team. If you are from a background that’s underrepresented in tech, we’d love to meet you.
Aside from an award winningwork environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don’t meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.
Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.
Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [email protected].
About Turo
Turo is the world’s largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, France, UK and Australia. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet.
Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.
Read more about the Turo culture according to Turo CEO, Andre Haddad.
