Senior Customer Success Manager
French Speaking
Confirmed live in the last 24 hours
Handshake

501-1,000 employees

Career launch platform connecting students with employers
Company Overview
Handshake stands out as a leading career platform, bridging the gap between over 13 million students and alumni from diverse educational backgrounds and more than 850,000 employers worldwide, including Fortune 500 companies and public institutions. The company's culture fosters inclusivity and accessibility, enabling individuals to launch their careers regardless of their connections or experience. With a robust technical platform that simplifies the application process and a global presence, Handshake demonstrates industry leadership in connecting talent with opportunity.
Education

Company Stage

Series F

Total Funding

$434M

Founded

2014

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

-5%

1 year growth

-2%

2 year growth

30%
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • 5+ years of experience as a Customer Success professional
  • Proven experience with SaaS
  • Excellent communicator - written and verbal
  • Confident with data reporting and analyzing
  • Fluent in written and spoken French and English (German is a big plus)
Responsibilities
  • Owning the core and executive relationships for key strategic partners
  • Driving retention and renewals through building trust and advocacy with partners
  • Acting as the main point of contact for partners, accountable for the entire partner lifecycle
  • Communicating key updates to the wider team and collaborating with sales and product teams
  • Demonstrating a deep understanding of the Handshake product and consulting using best practices
  • Expanding and deepening product adoption, creating strong action plans with university partners
  • Tracking partner success, health, and retention, and providing crucial insights to internal teams
  • Acting as the primary liaison between the company and partners in a specific region
  • Providing coaching and guidance to junior colleagues and acting as a role model to the team
  • Traveling to Universities to hold key milestone meetings and build relationships with the wider team
Desired Qualifications
  • Experience in the startup space
  • Ability to think critically and empathetically about the customer’s needs
  • Highly curious with a high level of intellectual curiosity
  • Adaptability to evolving business needs and willingness to contribute to process improvement