Clinical Nurse Educator - Agency Operations

Job Title 

Clinical Nurse Educator

Location

Remote/Nationwide, USA

Additional Location(s)

Employee Type

Employee

Working Hours Per Week

40

At CSI Pharmacy (CSI), we are on a mission to provide Specialty Pharmacy services to patients with chronic and rare illnesses in need of complex care.

CSI is a rapidly growing national Specialty Pharmacy. Whether you work directly with patients or behind the scenes in support of the business and its employees, you will use your expertise, experience, and skills to support our patients and our mission. 

Summary

The Clinical Nurse Educator – Agency Operations serves as the primary clinical education liaison to subcontracted agency partners and is responsible for assessing education needs and for the development, delivery, and evaluation of clinical education and training programs tailored to each agency. This role ensures that agency nursing staff receive comprehensive onboarding, continuing education, and performance support in alignment with organizational standards, regulatory requirements, and evidence-based practice. The Clinical Nurse Educator partners with agency leadership, utilizes virtual learning technologies, and supports staff development to promote high-quality, patient-centered care across the agency network. 

This position will primarily focus on subcontracted agency partnerships, while maintaining a collaborative relationship with CSI Nursing to support shared initiatives and operational needs when appropriate. 

Compensation Range: $85,000 - $100,000/yr (DOE)

Schedule: (Virtual) Monday - Friday, 8:30am - 5:00pm CST with light flexibility

Location: Remote eligible - required to work above schedule in CST

Travel: 1-2 overnight stays per quarter for various conferences, in-person trainings, etc.

Essential Duties and Responsibilities

include the following. Other duties may be assigned, as necessary.

Agency Partner Liaison and Needs Assessment

• Serve as the primary clinical education liaison to subcontracted agency partners, building and sustaining collaborative working relationships.

• Conduct needs assessments with each agency to identify education gaps, competency requirements, and training priorities.

• Develop individualized education plans aligned with the patient populations, services, and staffing models of each agency.

• Communicate education progress, outcomes, and concerns with agency leadership and organizational stakeholders.

• Conduct follow-up assessments to ensure knowledge retention and skill acquisition.

Clinical Education and Virtual Training 

• Develop and deliver education to agency nursing staff related to infusion therapy, documentation, devices, medication administration, and organizational protocols. 

• Use clinical documentation platforms and test patients for simulation-based training as appropriate.  
• Ensure training materials are current, accurate, tailored to agency needs, and compliant with policies and best practices.

• Provide individualized and group training sessions for agency partners, both virtually and in-person as needed.

Agency Education Tracking and LMS Administration

• Design and maintain training tracks, modules, quizzes, and multimedia resources accessible to agency nursing staff.

• Assign, track, and monitor agency staff education completion and outcomes; share progress reports with agency leadership.

• Maintain documentation of completed trainings and certifications for agency staff.

• Address questions and provide support related to training content and platform navigation for agency users.

Project Management and Collaboration

• Utilize project management platforms to assign, track, and communicate tasks.

• Collaborate with agency partners and CSI Nursing to coordinate education initiatives, shared projects, and process improvements.

• Contribute to short- and long-term educational planning for the agency partner network.

Agency Nurse Orientation and Competency Validation

• Maintain a tracking system of agency education needs, completed trainings, and outstanding items, and provide ongoing support via phone, email, or video calls.

• Continuously improve education processes for agency partners based on feedback and performance outcomes

Ongoing Training and Support

• Provide agency partners with education on new medications, protocols, or clinical procedures.

• Maintain current clinical knowledge by occasionally engaging in patient care on an as needed basis.

Communication and Agency Support

• Maintain open, professional communication with agency partners through email, video conferencing, and direct messaging platforms. 

• Respond to clinical and educational inquiries in a timely and accurate manner. 

• Foster a culture of learning, engagement, and continuous improvement among agency nursing staff.  

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required:

• Active, unencumbered Registered Nurse (RN) license.
• Minimum of 3 years of clinical nursing experience, with at least 1 year in an infusion, home health, or similar specialty setting.
• Experience facilitating training or education for clinical staff, preferably in an agency or external partner setting.
• Strong communication, organizational, relationship-building, and interpersonal skills.
• Proficiency with digital tools including learning management systems, video conferencing platforms, and clinical documentation platforms.

Preferred:

• Bachelor’s or Master’s degree in Nursing or Nursing Education.
• Experience with project management platforms, virtual learning technologies, and agency or vendor partner management.
• Certification in nursing education, infusion therapy, or relevant specialty.

Work Environment & Travel

• Remote and/or office-based with virtual training delivery to agency partners.
• Occasional travel required for onsite training or clinical support at agency locations.
• Ability to work in a dynamic, fast-paced environment requiring flexibility and adaptability
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions.

Comments

This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

NOTICE:

• Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
• By supplying your phone number, you agree to receive communication via phone or text.
• By submitting your application, you are confirming that you are legally authorized to work in the United States.

Graham Healthcare Group is an Equal Opportunity Employer