Account Consultant
Amazon
Account Consultant
Amazon
Sells products online and rents cloud computing
Amazon is the most customer-centric company. In the light of this, the company is offering our vendors the highest level of services, encouraging them to participate to grow their businesses on Amazon.
The Financial Deduction Vendor Consultant Program (FD VCP) works with Amazon AVS Retail Vendors and internal stakeholders who are facing supply chain defects that lead to financial deductions. The service provides a dedicated support aimed to identify and sustainably resolve the defects causing financial deductions. We are seeking a Financial Deductions (FD) Consultant to join our team.
The FD Consultant is a strategic role that combines financial analysis, vendor management, and process optimization responsibilities. This professional manages a portfolio of companies within the VCP FD program, focusing on provinding investigation findings, improving financial metrics such as ISR, PPV, Chargebacks, Vendor Returns etc. through data-driven analysis and proactive vendor engagement. They serve as an essential bridge between vendors and internal stakeholders, conducting deep-dive analyses of financial data, leading vendor-facing Kaizen sessions, and implementing improvement plans while maintaining strong relationships with all stakeholders involved. The role demands expertise in financial operations, data analysis, and stakeholder management, as they work to optimize processes, develop automation initiatives, and provide mentorship to team members. Through their comprehensive understanding of financial deductions and vendor operations, they enhance vendor experience (VX) while ensuring operational excellence and driving continuous improvement across the organization.
Key job responsibilities
Business Impact
Manage and optimize the FD VCP program vendor portfolio, focusing on key performance metrics such as ISR, PPV, Chargebacks etc. Implement preventive measures and action plans to drive vendor performance while enhancing overall vendor experience. Streamline interactions between vendors and internal teams to improve efficiency and support quality.
Dive Deep, Data Analysis & Reporting
Conduct comprehensive financial data analysis to identify deduction patterns and root causes through thorough auditing and utilization of internal systems. Prepare and distribute detailed reports to all levels of stakeholders, ensuring effective communication of findings and insights.
Stakeholder Communication
Cultivate strategic relationships with internal and external stakeholders to gain a deep understanding of vendor financial deduction metrics and activities. Lead Kaizen sessions, manage cross-functional communications, and handle escalations while providing regular updates to vendors and senior management. Represent the team in project reviews and operational meetings, delivering data-driven presentations and supporting internal teams in financial metric performance.
Operations & Process Excellence
Independently execute and optimize financial deductions processes while identifying and implementing tactical solutions for operational challenges. Drive continuous improvement initiatives, develop comprehensive Standard Operating Procedures (SOPs), and actively participate in Correction of Error (COE) processes. Support quality audits and spearhead efficiency improvements across operations.
Team Support
Provide mentorship and training to new team members, fostering their professional growth and development. Support talent acquisition efforts and manage resource allocation and capacity planning to ensure optimal team performance and efficiency.
Process Improvement & Innovation
Design and implement small-scale automation initiatives to enhance operational efficiency and drive productivity improvements. Conduct systematic analysis to identify upstream issues and develop process improvements aligned with organizational goals. Support the launch of new programs, categories, and features to foster innovation and growth.
- Bachelor's degree
- 2 years of experience in Account Management
- Strong stakeholder communication and relationship management skills
- Proficiency in data analysis and business metrics
- MBA or Master's degree in Business or related field
- Experience in e-Commerce or retail/vendor management
- Ability to manage cross-functional stakeholders
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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