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Services for the Underserved

Offers services to underserved New Yorkers

Assistant Program Director

Residential & Direct SupportConfirmed live in the last 24 hours
Full-timeBronx, NY, USA$64.3k - $65k /yrIn-person

About the Job

Requirements

  • A bachelor's degree in Human Services or a related field is required.
  • At least 1 year of experience working with individuals with intellectual and developmental disabilities is required.
  • At least 1 year of experience in the role of Qualified Intellectual Disability Professional with individuals with intellectual and developmental disabilities is required.
  • Knowledge of day habilitation services, supported employment, Office for People With Developmental Disabilities regulations, and Medicaid billing processes is required.
  • Experience in staff supervision, person-centered planning, and program management is preferred.
  • Certifications in Strategies for Crisis Intervention and Prevention–Revised, cardiopulmonary resuscitation, and first aid are preferred; training is provided if needed.
  • Proficiency in basic computer applications, including Microsoft Office, Teams, and Windows, is preferred.
  • Ability to escort persons supported in community settings and provide direct care when needed is required.
  • Willingness to provide on-call support and respond to emergencies as required is required.

Responsibilities

  • Lead the development and implementation of individualized person-centered Staff Action Plans aligned with each person’s Life Plan, promoting valued outcomes and meaningful engagement.
  • Oversee daily Day Habilitation program operations to ensure quality services are delivered, documented, and compliant with Office for People With Developmental Disabilities and Medicaid requirements.
  • Support and mentor Direct Support Professionals and other staff through training, coaching, and role modeling to strengthen skills, compliance, and person-centered practices.
  • Support the Program Director with program management, staff supervision, and emergency response during high-demand periods.
  • Promote continuous quality improvement and advocate for the rights, dignity, and independence of persons supported.
  • Develop, monitor, and coordinate Staff Action Plans that reflect meaningful, person-centered outcomes.
  • Advocate for persons supported during Life Plan meetings, ensuring their preferences and voices are represented.
  • Participate in screening, admission, and discharge processes to support smooth transitions.
  • Facilitate community integration and participation in activities promoting socialization, volunteerism, recreation, and personal growth.
  • Provide leadership, mentoring, and coaching to Direct Support Professionals and support staff.
  • Conduct staff training on compliance, person-centered planning, Medicaid billing, and program policies.
  • Lead and facilitate meetings with stakeholders and each person’s circle of support.
  • Ensure adequate staffing and skill development in alignment with program needs and regulations.
  • Assist with management of program budgets and responsible resource allocation.
  • Respond to emergencies and provide 24-hour on-call support as needed.
  • Ensure program activities comply with Office for People With Developmental Disabilities regulations, Medicaid billing requirements, and agency policies.
  • Monitor accurate data collection, documentation, and timely submission of billing and reports.
  • Participate in audits, quality assurance, and quality improvement initiatives.
  • Maintain accurate and complete records, including documentation, signatures, and dates.
  • Implement agency policies and uphold health, safety, and fire standards.
  • Continuously evaluate program performance and identify opportunities for improvement.
  • Promote a culture of feedback and collaboration among staff, persons supported, and stakeholders.
  • Ensure adherence to CARF standards and best practices in day habilitation services.

About the Company

Services for the Underserved

Offers services to underserved New Yorkers

Services for the Underserved (S:US) provides social services to New Yorkers facing homelessness, disability, behavioral health and addiction, poverty, criminal justice involvement, and trauma. It coordinates housing, case management, behavioral health treatment, rehabilitation, advocacy, and other supports across New York City and Long Island to address multiple needs in one place. It differentiates itself by its scale and its integrated, place-based approach that combines housing, health, and justice services rather than focusing on a single issue. Its goal is to help people live with purpose, improve neighborhoods, and break the cycle of poverty for current and future generations.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
1978

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