Simplify Logo

Full-Time

Service Desk Administrator I

Orders & Billing

Posted on 6/18/2024

Pax8

Pax8

1,001-5,000 employees

Cloud marketplace with integrated management tools

Compensation Overview

$38kAnnually

+ Bonus

Remote in USA

Category
Procurement & Sourcing
Supply Chain Management
Warehouse Operations
Operations & Logistics
Required Skills
Sales
Communications
Customer Service
Requirements
  • At least two (2) years of previous work experience.
  • Entry-level experience diagnosing problems with software and cloud products.
  • Excellent typing skills for quick and accurate entry of service request details.
  • Excellent analytical and problem-solving skills with quick problem resolution ability.
  • Passion for learning.
  • Customer service orientation and ability to work in a team-oriented environment.
  • Professional communication skills by phone and email.
  • Ability to multitask and adapt quickly to changes.
  • Self-motivated with the ability to work in a fast-paced environment.
Responsibilities
  • Monitors and manages support case queues within ServiceNow.
  • Performs troubleshooting for ordering and billing-defined issues.
  • Receives/makes calls and has screen share sessions with Partners.
  • Escalates work to other teams/resources and acts as a point of contact for billing/ordering issues.
  • Provides feedback and troubleshooting efforts to Pax8's developers on platform issues.
  • Collaborates with sales team engineers for billing alignment with vendors.
  • Documents processes and generates knowledge base articles for troubleshooting best practices.

Pax8 offers a cloud marketplace that streamlines the procurement, sale, and management of cloud solutions, featuring consolidated billing, automated provisioning, and PSA integrations. The platform is supported by educational resources and responsive support, aiming to modernize the channel's cloud journey.

Company Stage

N/A

Total Funding

$395.5M

Headquarters

Greenwood Village, Colorado

Founded

2011

Growth & Insights
Headcount

6 month growth

0%

1 year growth

13%

2 year growth

44%

Benefits

Medical, dental, and vision (most plans covered at 100%)

Employee Assistance Program

Paid holidays and Extended Holiday Program

Flexible vacation and paid sick time

Military, parental, and family care leave

401(k) with company match

Bonus program

Employer-paid life insurance, short-term, and long-term disability

Home-office allowance

Transportation benefits

Pet adoption reimbursement