What you’ll be doing:

• Conceptualize, design and execute an ambitious data science roadmap for our member experience team in partnership with product, engineering and care team leads. 
• You will lead, mentor and manage a team of data scientists in building out product analytics across our member experience team, helping shape goals, metrics, experimentation and dashboards
• Coach and mentor data scientists on the team to ensure their continued growth
• Define the key success metrics that provide insight into the complete member journey and experience and uncover opportunities to improve these metrics
• Lead the team in designing A/B tests and defining product telemetry to inform development and prioritization of new product feature releases. 
• Perform analytical deep-dives to proactively identify opportunities to accelerate member growth and engagement and inform experimentations and product roadmaps. 
• Partner with cross functional leads in the development of data-centric product features like search and personalized recommendations
• You will lead the team in building out the analytical infrastructure and insightful, automated dashboards necessary to track member and engagement metrics and KPIs

What we expect from you:

• You are passionate about changing the face of mental health care and Spring Health’s mission to remove all barriers to mental health resonates with you
• 7+ years of professional experience in a data science role, and at least 3+ years in a leadership or management capacity.
• Proven track record of success in product analytics (acquisition, activation, engagement, and retention)
• You have experience working with product development/design process in the context of a software product
• Proficiency with SQL, and tools like MixPanel/Amplitude and Looker.
• Familiarity with a statistical analysis language (Python or R)
• Strong presentation and stakeholder management skills — fluently tell a compelling clinical or business story with data
• Ability to work in a fast-paced, mission-driven environment
• Passion for successfully navigating ambiguous problem areas and learning new approaches
• General willingness to occasionally travel (at least 1x/year) to NYC for collaborative sessions/offsites with the team

What we’d love to see (Bonus):

• Experience in defining product logging/telemetry and collaborating with engineering team on refining requirements and QA
• Some level of comfort with data modeling and pipelining via dbt or similar tools
• Experience collaborating with user research teams
• Previous experience working in a fast-paced environment

The target salary range for this position is $190,000 - $232,500, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health:Our Values

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be challenged to set and protect your own boundaries
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Your Total Health:

• Generous medical, dental, vision coverage available day 1 + access to One Medical
• 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Flexible paid time off in addition to 12 paid holidays throughout the year
• $500 per year Wellness Reimbursement
• Access toGympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)
• Sabbatical Leave: When you’re a Team Member at Spring Health and hit your four-year Springaversary, you’ll be awarded afourweek, fullypaid, sabbatical leave. 

You And Your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to Joshin is provided by Spring Health. Joshin is a comprehensive support system for disabilities and neurodivergence in the workplace. This benefit supports employees, their families, and our teams through personalized navigation and disability education and training along with a network of screened in-home caregivers with disability and neurodivergent experience. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

• Our People team benchmarks all salaries using theRadford Global Compensation Databasefor technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes