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FNBO

Regional bank offering diverse financial products

Process Improvement Coach

Business OperationsPosted on Nov 6
Full-timeOmaha, NE, USA$81.7k - $134.7k

About the Job

Requirements

  • A bachelor's degree in Business, Finance, Operations Management, or a related field is required.
  • Five to seven years of experience in operational excellence, process improvement, banking operations, or related areas is required.
  • Demonstrated success leading process improvement projects and delivering measurable results is required.
  • Working knowledge of banking regulations and compliance requirements is required.
  • Strong analytical skills and the ability to analyze data and translate findings into actionable recommendations are required.
  • Proven project management skills and experience leading cross-functional initiatives are required.
  • Proficiency with process improvement methodologies such as Lean or Six Sigma is required.
  • Expertise in scientific problem solving and group facilitation is required.
  • The ability to coordinate activities supporting multiple implementations or teams is required.
  • The ability to work independently, manage ambiguity, and adapt to changing circumstances is required.
  • Experience guiding meaningful change in a diverse environment is required.
  • Expert knowledge of process mapping, analysis, and improvement methodologies is required.
  • The ability to evaluate technology solutions and partner with IT teams is required.
  • Unrestricted work authorization is required, and candidates must not require future sponsorship.

Responsibilities

  • Identify and scope potential continuous improvement initiatives within Banking.
  • Advise decision makers on initiative feasibility and projected impact and effort.
  • Lead process improvement projects using operational excellence methodologies.
  • Map and analyze processes to identify inefficiencies and improvement opportunities.
  • Design and implement streamlined workflows that improve efficiency while maintaining risk controls.
  • Use Lean, Six Sigma, PDCA, and other improvement methodologies to improve quality, delivery, productivity, cost, customer experience, and employee experience.
  • Develop and track metrics and key performance indicators to measure process effectiveness and improvement outcomes.
  • Create standardized work processes and documentation to sustain improvements.
  • Facilitate value stream mapping sessions with cross-functional teams.
  • Collaborate with IT and automation partners to identify opportunities for technology enablement.
  • Apply knowledge of banking regulations to maintain compliance in operational processes.
  • Design process improvements that balance efficiency with appropriate risk controls.
  • Partner with Risk and Compliance teams to validate that process changes meet regulatory requirements.
  • Document control points and procedures to support audit and examination readiness.
  • Lead assigned operational improvement projects from assessment through implementation.
  • Develop project plans, timelines, and communication materials for improvement initiatives.
  • Facilitate workshops and working sessions to gather requirements and build stakeholder consensus.
  • Create training materials and conduct training sessions to support adoption of new processes.
  • Apply effective decision-making and emotional intelligence to support successful project implementation.
  • Adapt to project changes involving scope, schedule, workflow, or system and process optimization needs.
  • Coordinate activities supporting multiple implementations and teams.
  • Incorporate change management strategies into initiative management, communications, and interactions to ensure adoption and sustainability.
  • Build stakeholder engagement and readiness throughout improvement initiatives.
  • Support implementation of daily management practices such as huddles and visual management.
  • Ensure improvements are sustained through structured change management approaches.
  • Coach leaders and team members as they adopt continuous improvement mindsets, skills, and behaviors.
  • Develop continuous improvement capabilities within teams through hands-on coaching.
  • Coach others in root cause analysis and problem-solving methodologies.
  • Serve as a resource and advisor to colleagues on process improvement methodologies and best practices.
  • Foster a culture of continuous improvement within Operations.
  • Support teams in adopting problem-solving mindsets and behaviors aligned with continuous improvement principles.
  • Promote employee engagement in identifying and implementing improvements.
  • Partner with operational leaders to assess processes and recommend improvement opportunities.
  • Build relationships across Operations, Risk, Compliance, and Technology teams.
  • Research industry best practices and share insights with the team.
  • Support the development of operational excellence capabilities within the operations team.

Desired Qualifications

  • A master's degree in Business Administration, Finance, or a related field is preferred.
  • Professional certifications such as Lean Six Sigma Green Belt or Black Belt, PMP, or related credentials are preferred.
  • Continuous improvement project management experience in financial services or regulated environments is preferred.
  • Experience with banking technology platforms and automation tools is preferred.
  • Experience implementing process improvements in financial services or regulated environments is preferred.

About the Company

FNBO

Regional bank offering diverse financial products

FNBO offers banking services and financial products across eight states, serving more than 6.6 million customers as a subsidiary of First National of Nebraska. It provides checking and savings accounts, mortgages, personal and business loans, credit cards, wealth management, and digital banking, supported by a large branch and ATM network. The company differentiates itself through its long history of customer service, broad geographic reach, and a diversified product lineup backed by nearly $30 billion in assets under management and about 5,000 employees. Its goal is to provide reliable, accessible financial solutions that help people and businesses manage money, grow assets, and plan for the future.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Omaha, NE
Founded
1857

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