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Rentokil

Global pest control and hygiene services

Assistant Service Manager - Outdoor

Operations & LogisticsConfirmed live in the last 24 hours
Full-timeJohor Bahru, Johor, Malaysia

About the Job

Requirements

  • A bachelor's degree in any related field is required.
  • At least 5 years of relevant service management or supervisory experience is required.
  • A valid driving license is required because driving is part of the job.
  • The candidate must possess their own vehicle and be Malaysian or hold relevant resident status.
  • The candidate must be able to plan, organize, and solve problems.
  • The candidate must be able to work in a dynamic, fast-paced environment and work autonomously.
  • The candidate must be able to promote teamwork and align the team toward service key performance indicators.
  • The candidate must be data-driven and analytical, and able to develop the team by managing service activities and coaching employees.
  • Excellent verbal and written English and Bahasa Malaysia are desirable.
  • The candidate should be commercially focused and alert to market changes and updates.
  • The candidate should be able to travel to various locations within the designated territory.

Responsibilities

  • Manage and control the Service Department consistently to fulfill the branch's contractual obligations while operating within the service budget.
  • Ensure a 100% monthly service completion rate across the service team.
  • Ensure new business installations are completed within five working days of the service agreement or job confirmation.
  • Conduct formal route rides with each service team at least once every three months.
  • Audit technician productivity to ensure personnel meet site-visit timing and route-planning targets.
  • Validate and manage technician overtime claims to ensure submissions are legitimate and cost-effective.
  • Enforce compliance with pest and hygiene service guidelines in company manuals and technical instructions.
  • Maintain renewal records for road tax and Puspakom inspections, and keep service-vehicle maintenance logs audit-ready.
  • Monitor and record vehicle repair costs and fuel usage, and validate driver logs.
  • Maintain a register of service tools and safety equipment and safeguard company property, hardware, and premises.
  • Ensure vehicles and drivers comply with Safety, Health, and Environment requirements and the Vehicle Handbook.
  • Monitor weekly stock issuance and returns for service teams, lead monthly stock takes, and conduct regular vehicle stock audits.
  • Manage the branch store, including handling used Exhaust Fan Related equipment.
  • Verify that preparation costs are accurately captured and recorded in the company system.
  • Collaborate with branch leadership on recruiting service technicians and service ladies, subject to prior approval.
  • Direct staff inductions, maintain team morale, and ensure staff understand company objectives and policies.
  • Organize technical induction programs, maintain training records, and deliver refresher courses and field-based coaching.
  • Direct quality-control checks and follow up on client complaints, taking ownership of service problems.
  • Resolve customer callouts within 24 hours in accordance with OCS 224 requirements.
  • Audit Service Supervisors monthly and assess each Service Technician under the TPA Assessment requirements.
  • Conduct regular service audits across branch service areas and verify that supervisors meet monthly key performance indicators.
  • Provide weekly status reports to the Branch Operations Manager covering service status, supervisor issues, customer issues, and other operational concerns.
  • Conduct formal weekly and monthly meetings with supervisors and technicians, prepare minutes, and file them.
  • Prepare reports, stock returns, and e-claims accurately and send them promptly to Head Office.
  • Enforce the Occupational Safety and Health Act 1994 and ensure subordinates understand their legal obligations.
  • Direct safe handling, storage, and application of chemicals.
  • Inspect service vehicles monthly for roadworthiness and safety.
  • Provide site-specific risk assessments and written work instructions to ensure employees can work without health risks.
  • Immediately rectify deficiencies identified during audits or inspections and participate in monthly Safety, Health, and Environment review meetings.
  • Promote company best practices among supervisors and coordinators.
  • Maintain cooperative relations with the Sales Team by providing sales leads and customer feedback.
  • Provide technical support for special surveys and sales presentations to assist the Sales Team in achieving branch targets.
  • Pursue continuous professional development through private study, technical literature, professional associations, and relevant industry courses.

Desired Qualifications

  • The candidate should be able to motivate and manage a team to achieve service key performance indicators.
  • The candidate should be able to coach teams with service- and customer-focused solutions.
  • The candidate should be able to build rapport with people at all levels.
  • Strong problem-solving, multitasking, and planning skills are desirable.

About the Company

Rentokil

Global pest control and hygiene services

Rentokil Initial plc provides pest control and hygiene and well-being services to commercial and private customers around the world. It operates with the reach of a multinational company (about 68,500 staff across 89 countries) and the responsiveness of a local business, using trained technicians to deliver pest management and hygiene solutions that protect people and improve everyday life. The company differentiates itself by its global scale and local execution, as well as its status as a public, FTSE 100-listed firm with extensive experience in its fields. Its goal is to help people stay safe and healthy by preventing pests and improving hygiene in workplaces and homes.

Company size
10,001+
Company stage
IPO
Headquarters
Crawley, United Kingdom
Founded
1925

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