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H&M

Global fast-fashion retailer of affordable clothing

Department Manager

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeKragujevac, SerbiaIn-person

About the Job

Requirements

  • Experience in sales management and operations.
  • Expertise in sales planning, analysis, and tracking, using customer-oriented tools and reporting.
  • Ability to inspire, coach, and develop a team while demonstrating company values and culture.
  • Ability to create an excellent customer experience while promoting and selling merchandise.
  • Interest in fashion trends, commerciality, and competitor insights to drive sales.
  • Ability to manage statistics and work with numbers.

Responsibilities

  • Lead the team to deliver an excellent customer experience by ensuring strong operational and visual standards and actively promoting merchandise sales.
  • Take responsibility for department and store performance, analyze sales performance, identify commercial opportunities, set goals, and create plans to improve results, profit, and stock levels.
  • Manage team planning and schedules and ensure smooth store opening and closing routines.
  • Recruit, train, and develop the team, fostering an inclusive and collaborative culture that supports development and innovation.
  • Stay current with fashion trends, customer preferences, and competing brands to maintain a competitive advantage.
  • Represent oneself and the brand positively in every customer interaction.
  • Deliver the overall omnichannel customer experience and actively promote the loyalty program.
  • Collaborate with the wider area team and across stores to share experiences and support joint success.

Desired Qualifications

  • Enjoy working in collaborative, dynamic environments with a solution-oriented mindset.
  • Effective communication, creativity, curiosity, flexibility, and an achievement-oriented approach.

About the Company

H&M

Global fast-fashion retailer of affordable clothing

H&M is a global fashion retailer that sells affordable, trendy clothing and accessories for men, women, teens, and children through both online and physical stores. The company works by maintaining a fast, efficient supply chain to bring runway-inspired styles to customers quickly and at competitive prices, supported by large-scale production and a broad global footprint. It differentiates itself with its extensive international reach, ability to offer a wide range of products for the whole family at low prices, and a focus on sustainability, including eco-friendly lines and recycling programs. The goal is to provide fashionable, quality apparel at accessible prices to a diverse customer base around the world while reducing environmental impact through responsible practices.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1947

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