Manager of Laboratory Medicine

Overview

Dartmouth Hitchcock Medical Center and Clinics is home to the largest laboratory in NH, providing Pathology and Clinical Laboratory services to DHMC & Clinics physician practices, Dartmouth Health System member hospitals, and independent practices and hospitals throughout NH and VT.  The department leads in process improvement (LEAN/Six Sigma), which led to a renovated space designed to improve workflow efficiency.  With a slogan of ‘Investigate, innovate and validate,’ our lab is:

• A high-volume lab with cutting-edge technology and automation
• A culture that encourages collaboration and teamwork for future innovation
• A place to learn and grow, and we encourage new graduates (MLT's and MLS's) to apply for our open technologist positions.

The Manager of Laboratory Medicine manages the Clinical Pathology (CP) and Phlebotomy sections in the Department of Pathology. They facilitate the integration and management of daily functions within assigned areas. They serve as an institutional resource for CP medical staff, ensure optimal workflow and client satisfaction, and provide management support to section supervisors for daily operations in assigned areas. The position coordinates long-term planning activities from clinical and operational perspectives. Integrates the institutional perspective into local operating systems.

This is a full-time, 40-hour-per-week day-shift position.

Responsibilities

Provides management direction to the Clinical Pathology (CP) section supervisors and medical directors, including Phlebotomy and their operations to ensure the labs function smoothly and provide a high level of quality laboratory services that meet the needs of the DHMC providers, patients, and others.

Carries out a full range of financial management activities of assigned sections, including preparing the annual budget, monitoring sections’ budget performance, and developing strategies for improvement and/or correction of deviations from budget.

Provides leadership and direction for Clinical Pathology in maximizing revenues and minimizing operating expenses by working with the Pathology Business Manager to periodically review patient billing, coding practices, compliance, and fee structure. Implements cost control measures. Coordinates activities with the department's institutional operating plan and financial plan.

Serves as a resource to the Clinical Pathology medical staff to ensure high-quality and timely performance of delivering laboratory services.

Initiates and reviews proposals for modifying Clinical Pathology operational systems and implements necessary changes.

Helps direct and coordinate the outreach services, with the Pathology Outreach Manager, by managing the Clinical Pathology services provided to clients and by preparing and marketing outreach services to potential clients.

Handles operational needs and assignments which may include quality assurance, risk management reports, personnel issues, the integration of lab services with other departments, etc.

Provides support and acts as a resource to supervisors and coordinators within the CP sections in areas of policy and procedure writing and personnel issues.

Performs other duties as required or assigned.

Qualifications

• Bachelor’s degree, MT (ASCP), or equivalent in basic sciences education and clinical lab experience, with 5 years of progressively higher-level management/supervisory experience required.
• Master's in business administration, health administration, or a related clinical science field preferred.

Required Licensure/Certifications

• Medical Laboratory Technician (MLT) OR Medical Laboratory Science (MLS) OR Medical Laboratory Technician (MLT - AMT)