Full-Time

Senior Operations Manager

Posted on 6/27/2024

Wayfair

Wayfair

10,001+ employees

E-commerce platform for home goods sales

Consumer Software
Consumer Goods

Senior, Expert

Company Historically Provides H1B Sponsorship

Cranbury, NJ, USA

Category
Supply Chain Management
Warehouse Operations
Operations & Logistics
Required Skills
Communications
Requirements
  • 5+ years of e-commerce, supply chain, operations, or logistics experience.
  • 3+ years of experience of leading teams/ organizations of 30+.
  • Experience with complex operational, process, and performance improvement projects (lean or six sigma experience highly valued) including process mapping and process redesign.
  • Demonstrated passion and continued focus of safety as a value rather than just a priority.
  • Strong record of leading quality.
  • Experience working with cross-functional teams in various geographies.
  • Strong defect reduction, process, manufacturing, or engineering background with an ability to understand work flow and throughput in the operation.
  • Ability to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan.
  • Proven ability as a passionate people-centric leader who can effectively drive results in a fast-paced and rapidly growing company.
  • Able to hit the ground running – a confident, entrepreneurial self-starter with the ability to manage and prioritize projects to delegate tasks appropriately.
  • Demonstrated leadership in building a culture of Continuous Improvement for process and operations.
  • Strong analytical ability necessary to gather and interpret data to further develop, recommend and implement solutions.
  • Technologically savvy, collaborative confident leader, familiarity with google suite products a plus.
  • Extremely organized, meticulous and detail oriented.
Responsibilities
  • Take overall accountability and ownership of FC operations including the overall safety, employee engagement, collaboration, quality, performance and customer experience.
  • Develop robust, trusting relationships with key stakeholders and senior leadership, and identify opportunities to improve the fulfillment center operations.
  • Create and maintain a strong safety culture that continuously seeks to eliminate risks from the operation.
  • Command a strong senior presence, lead and build a team of high performing operations managers & operations supervisors.
  • Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the fulfillment center to meet and exceed business plans.
  • Partner closely with a variety of groups company- wide, including transportation, network management, S&OP, data integration, employee engagement, inventory planning, engineering and others to coordinate cross functional projects.
  • Monitor and drive key performance end to end metrics to ensure that we are providing excellent customer experience and delivering on our promise.
  • Contribute to the development of new tools, processes and technology which make our teams more efficient and effective.
  • Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability.
  • Manage multiple priorities in a fast-paced environment with effective communication and thorough follow through.
  • Establish sound process improvement initiatives that drive year over year improvement, as well as streamline and optimize day-to-day operations.
  • Regularly communicate performance trends and improvements to the organization.

Wayfair specializes in selling home goods through its online platform, wayfair.com. It offers a wide variety of products, including furniture, lighting, cookware, and appliances, catering to different styles and budgets. The company connects consumers with over 5,000 brands, allowing it to provide a large selection of items without needing to manage extensive inventory. Wayfair earns revenue from product sales and advertising fees from suppliers promoting their products on the site. Its extensive range includes smart kitchen appliances and curated collections, making it easier for customers to find what they need for home improvement projects. Wayfair's goal is to be a one-stop shop for all home-related needs, enhancing the shopping experience with diverse offerings.

Company Stage

IPO

Total Funding

$341.4M

Headquarters

Boston, Massachusetts

Founded

2002

Growth & Insights
Headcount

6 month growth

0%

1 year growth

6%

2 year growth

-3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Wayfair's use of AI has improved conversion rates by 2%.
  • The company is expanding into physical retail, opening luxury stores under the Perigold brand.
  • Wayfair Professional's 2025 Design Trends cater to both residential and commercial spaces.

What critics are saying

  • Wayfair's exit from Germany may harm its brand perception in Europe.
  • The departure of COO Thomas Netzer could lead to leadership instability.
  • Opening brick-and-mortar stores may strain financial resources and shift focus from online sales.

What makes Wayfair unique

  • Wayfair offers a vast selection of home goods, making it a one-stop shop.
  • The company uses AI to enhance product catalogs, improving customer experience.
  • Wayfair's marketplace model connects consumers with over 5,000 brands, reducing inventory needs.

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Benefits

Paid Holidays

Paid Vacation

Full Health Benefits

Life Insurance

Disability Insurance

Mental Health Support

Family Planning Benefits

Parental Leave

401(k) Company Match

Employee Discount

INACTIVE