Senior Operations Manager

At Wayfair, we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer’s needs, the Wayfair Fulfillment team plays a key role in improving customer satisfaction and driving repeat business. We’ve been busy building a best-in-class fulfillment network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based fulfillment centers. We are looking for talented hard-working individuals to join our team.

The Senior Operations Manager will be part of the leadership team in our Cranbury, NJ location. We currently are hiring for the following shift:

 M-F 2 pm - 10 pm (hours may vary)

What You’ll Do

• Take overall accountability and ownership of FC operations including the overall safety, employee engagement, collaboration, quality, performance and customer experience.
• Develop robust, trusting relationships with key stakeholders and senior leadership, and identify opportunities to improve the fulfillment center operations.
• Create and maintain a strong safety culture that continuously seeks to eliminate risks from the operation.
• Command a strong senior presence, lead and build a team of high performing operations managers & operations supervisors.
• Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the fulfillment center to meet and exceed business plans.
• Partner closely with a variety of groups company- wide, including transportation, network management, S&OP, data integration, employee engagement, inventory planning, engineering and others to coordinate cross functional projects.
• Monitor and drive key performance end to end metrics to ensure that we are providing excellent customer experience and delivering on our promise.
• Contribute to the development of new tools, processes and technology which make our teams more efficient and effective.
• Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability.
• Manage multiple priorities in a fast-paced environment with effective communication and thorough follow through. 
• Establish sound process improvement initiatives that drive year over year improvement, as well as streamline and optimize day-to-day operations.
• Regularly communicate performance trends and improvements to the organization.

What You’ll Need

• 5+ years of e-commerce, supply chain, operations, or logistics experience. 
• 3+ years of experience of leading teams/ organizations of 30+.
• Experience with complex operational, process, and performance improvement projects (lean or six sigma experience highly valued) including process mapping and process redesign.
• Demonstrated passion and continued focus of safety as a value rather than just a priority.
• Strong record of leading quality.
• Experience working with cross-functional teams in various geographies.
• Strong defect reduction, process, manufacturing, or engineering background with an ability to understand work flow and throughput in the operation.
• Ability to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan.
• Proven ability as a passionate people-centric leader who can effectively drive results in a fast-paced and rapidly growing company.
• Able to hit the ground running – a confident, entrepreneurial self-starter with the ability to manage and prioritize projects to delegate tasks appropriately.
• Demonstrated leadership in building a culture of Continuous Improvement for process and operations.
• Strong analytical ability necessary to gather and interpret data to further develop, recommend and implement solutions.
• Technologically savvy, collaborative confident leader, familiarity with google suite products a plus.
• Extremely organized, meticulous and detail oriented.