Technician

Job Description:

About DXC

Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

About the Role

The Onsite Technician delivers hands-on technical support within the Workplace Services organization, at the physical location where the company's products and services are used. You'll maintain equipment including thin clients, desktops, laptops, videoconferencing devices, smartphones, and related peripherals, keeping hardware and software up to date and in good working order.
As the primary point of contact for user support, you'll be available to clients needing technical assistance on-site, becoming familiar with each client's applications and the fundamentals of commonly used software, hardware, and equipment to deliver effective, timely support.
This role covers Walk-In-Center services, IMAC (Install, Move, Add, Change) services within confirmed SLAs, and Hardware Break/Fix services, with ownership of issues from identification through resolution. You'll also respond to requests from other corporate teams and perform other duties assigned by the Service Manager, supporting the reliability and quality of the workplace technology environment.

Location: Kalisz on-site

Essential Job Functions

·       Provide user support and customer service, being present and available to clients requiring technical assistance at customer premises

·       Respond to requests from other corporate teams (H&E)

·       Develop familiarity with each client and their respective applications

·       Learn fundamental operations of commonly used software, hardware, and other equipment

·       Deliver Walk-In-Center service when ordered by the customer

·       Deliver IMAC service within confirmed SLA

·       Initiate Hardware Break/Fix service

·       Receive and log work requests using applications such as ServiceNow or other approved systems

·       Ensure supported customers accurately complete approved work requests with date and time of submission

·       Monitor, operate, manage, troubleshoot, and restore to service terminal service clients, personal computers, or notebooks with authorized network access

·       Escalate issues and involve experts where required to resolve issues as quickly as possible

·       Perform post-resolution follow-ups on help requests and reinforce SLAs to manage end-user expectations

·       Identify and learn appropriate software and hardware used and supported by the organization

·       Perform other duties as assigned by the Service Manager

Basic Qualifications

·       Ability to utilize Microsoft Office applications for support, reporting, and documentation

·       Excellent oral and written communication skills

·       Ability to provide technical support at user desk

·       Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it

·       Ability to handle a constantly changing flow of traffic; remain productive during slow times and multitask effectively during busy times

·       Ability to work with or without direct supervision

·       Ability to take ownership and responsibility of issues from start through to successful resolution

·       Familiarity with the fundamental principles of ITIL/SLA

·       Familiarity with general IT knowledge

·       Experience supporting computer hardware and authorized desktop software

·       Local / English language skills

Other Qualifications

·       Creativity and ability to think around problems and come up with creative solutions

·       Exceptional interpersonal skills, with a focus on listening and questioning skills

·       Working knowledge of a range of diagnostic utilities

·       Experience developing trends by monitoring and analyzing incoming tickets, problems, and support requests

Why DXC?

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify customer success.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program, which includes:

• Stable employment in an international company.

• Advancement opportunities within the organization (a variety of exciting projects with an array of technologies and tools).

• Flexibility in work arrangement.

• An onboarding buddy’s support to make you feel comfortable in our company from day one.

• Substantial medical insurance package provided in cooperation with the biggest medical services provider in Poland.

• Life insurance package.

• Multisport Card.

• Unlimited access to DXC University with courses from external partners for the best learner's experience.

• DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Microfocus, Salesforce, Red Hat, VMware, Workday).

• Employee Referral Program: a financial bonus for the referrer for a successful candidate recommendation.

• Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes).

• Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations).

• Opportunity to join our numerous charity and ecology-related events organized by our CSR Team (Corporate Social Responsibility).

• DiXi Cool activities: trips, sports and wellness events, discounts for cultural events.

#LI-hybrid

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.