Prior customer-facing experience is a plus, particularly friendliness, patience, and attentiveness.
Fluency in English and clear communication abilities are required; bilingual skills are a plus.
Availability for early mornings, late nights, and weekends throughout the 16-day Stock Show, January 9–24, 2027, with shifts up to 12 hours per day.
Ability to work independently and collaboratively with team members.
Ability to stand for extended periods, work outdoors in various weather conditions, and move between posts as needed.
Comfort working in a fast-paced, high-energy environment with large crowds.
Must be at least 18 years old.
Must successfully complete a criminal background check as a condition of an offer.
Responsibilities
Greet guests and check tickets or access badges at event entrances, ensuring an organized and welcoming arrival.
Answer questions about the event, facility, schedule, and amenities, and help guests navigate the grounds.
Monitor gates, doorways, and designated entry points to ensure safety protocols and event policies are followed.
Direct guests to specific areas and events, assisting with wayfinding and providing general information.
Provide a positive guest experience by responding to concerns and questions in a friendly, helpful manner.
Desired Qualifications
Bilingual skills.
Description
[Seasonal] Guest Relations Staff
National Western | Denver, CO
About National Western
We are National Western—an organization rooted in more than 120 years of history and driven by a mission to strengthen American agriculture through education, youth development, and community connection. We are stewards of the Western way of life, grounded in the values of courage, pride, integrity, grit, and loyalty. Each January, we bring this mission to life through the legendary National Western Stock Show—one of the world’s premier Western lifestyle, rodeo and livestock entertainment events—welcoming hundreds of thousands of guests from across the globe. Beyond the Stock Show, we operate The Legacy, a world-class, year-round destination for events, experiences, and cultural connection in the heart of Denver. We are more than an event—we are a brand that lives at the intersection of heritage and culture, shaping how Western lifestyle shows up in the modern world.
Position Summary
As a member of our Guest Relations Staff, you’ll be the welcoming face of the National Western Stock Show, providing exceptional customer service to all event attendees. Positioned at various posts across the National Western grounds – both indoors and outdoors – your role will include greeting guests, taking tickets, answering questions, monitoring gates and entrances, and helping guests find their way to event areas.
The ideal candidate is a warm, personable individual with a knack for making people feel welcome and valued. With a proactive approach to customer service and a positive attitude, you’re ready to contribute to an unforgettable guest experience.
Reports to: Senior Manager of Guest Relations
Duties & Responsibilities
Greet guests warmly and check tickets/access badges at event entrances, ensuring a welcoming and organized arrival experience.
Answer guest inquiries about the event, facility, schedule, and amenities, helping them navigate the grounds.
Monitor gates, doorways, and designated entry points, ensuring safety protocols and event policies are followed.
Direct guests to specific areas and events, assisting with wayfinding and providing general information as needed.
Provide a positive experience for all guests, handling concerns or questions with a friendly and helpful attitude.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Requirements
Desired Experience, Skills, & Abilities
Prior experience in a customer-facing role is a plus, with an emphasis on friendliness, patience, and attentiveness.
Fluent in English with clear communication abilities; bilingual skills are a plus.
Candidates must be available for early mornings, late nights, and weekends throughout the 16 days of Stock Show (January 9th-January 24th), with shifts up to 12 hours per day.
Able to work independently as well as collaboratively with other team members to support a smooth guest experience.
Comfortable standing for extended periods, working outdoors in various weather conditions, and moving between posts as needed.
Working Conditions
National Western Complex is a multi-purpose indoor and outdoor commercial and agricultural complex where dusty conditions and animals may exist. While performing the duties of this job, work is performed both indoors and outside in all weather conditions, including extreme cold, snow, wind, and rain, on varied surfaces. Candidates should be comfortable working in a fast-paced, high-energy environment with large crowds.
Compensation and Benefits
This is a seasonal, hourly position with a pay rate of $19.85/hr.
Paid sick time offered at a rate of 1 hour for every 30 hours worked.
Shift differentials offered – earn more for working nights!
Seasonal Position: This is a temporary seasonal position for the month of January with an anticipated end date of 01/24/2027. Employment may end earlier or be extended based on operational needs.
WSSA/NWSS is a drug & alcohol-free employer with a zero-tolerance drug policy, including marijuana.
WSSA/NWSS is an equal-opportunity employer and values diversity.
All offers are contingent on the successful completion of a criminal background check. Candidates must be 18 years or older to apply.
Job Posting Close Date:
12/30/2026; multiple positions are available; the posting will remain open until all positions are filled.