Travel Specialist

TRAVEL SPECIALIST

PHOENIX, AZ

What we offer:

• Competitive salary and bonus opportunity
• Health Benefits within 30 Days; Medical, Dental & Vision
• Retirement savings program (with company match)
• Tuition reimbursement
• Collaborative work environment with opportunity to grow
• Paid Time Off
• Dining Discount of 50% off at all Fox Restaurant Concepts and additional discounts at North Italia and The Cheesecake Factory

The Role:

The Travel Specialist supports the day-to-day operations of the Fox Restaurant Concepts Travel Program, working closely with the Travel Supervisor to coordinate employee travel across all FRC concepts. This role is responsible for individual and group travel coordination, traveler communication, booking administration, and ongoing travel support. The Travel Specialist will also provide occasional administrative support for the Corporate Office, including front desk coverage, office events, and other administrative needs.

Responsibilities:

Travel Coordination & Traveler Support

• Coordinate flights, hotels, rental cars, and extended-stay accommodations for MIT training, restaurant support, relocations, new restaurant openings, and other business travel needs.
• Manage routine itinerary changes, cancellations, extensions, and reservation adjustments.
• Serve as a primary resource for traveler questions, booking requests, and travel-related communication.
• Monitor and organize the shared Travel Inbox, ensuring requests are addressed and completed in a timely manner.
• Assist travelers with urgent travel disruptions and escalate complex situations as needed.

Group Travel & Company Events

• Coordinate individual and group travel for NROs, FRC University, leadership orientations, company events, and other training programs.
• Maintain traveler lists, rooming lists, booking records, itineraries, and event cost-tracking spreadsheets.
• Communicate travel arrangements, itinerary updates, per diem information, and reimbursement guidelines to employees.
• Partner with hotels and travel vendors to confirm reservations, payment authorizations, and extended-stay arrangements.

Travel Program Administration

• Support weekly per diem communications, reimbursement questions, and assigned purchasing card expense coding.
• Maintain accurate travel records, supporting documentation, and cost-tracking reports.
• Facilitate Navan training for new hires and employees receiving travel booking access.
• Assist with routine Navan questions, vendor follow-ups, and opportunities to improve day-to-day travel processes.
• Participate in a rotating weekend and after-hours support schedule to assist with urgent traveler needs.

Corporate Office & Administrative Support

• Provide front desk coverage as needed, including greeting visitors, answering incoming calls, and supporting daily office operations.
• Assist with the coordination and execution of Corporate Office events, employee celebrations, meetings, and other internal activities.
• Support event preparation, vendor coordination, setup, and other administrative needs.
• Assist with additional corporate office projects and responsibilities as assigned.

Qualifications:

• Strong background in the restaurant and hospitality industry, with an understanding of restaurant operations, guest service expectations, and the ability to work in a fast-paced environment.
• Strong organizational skills with the ability to manage multiple requests, competing priorities, and deadlines.
• Excellent communication and customer service skills with a focus on providing a positive employee experience.
• Strong attention to detail and ability to maintain accurate records, spreadsheets, and travel documentation.
• Proficiency in Microsoft Office; experience with Navan or a comparable travel platform preferred.
• Ability to work independently, collaborate across departments, and handle confidential information professionally.
• Flexibility to provide after-hours, weekend, and holiday support as needed for urgent travel requests and escalations.

About Us: 

Our story begins with Sam Fox, a man passionate about hospitality and endlessly inspired by food and design. He opened his first concept, Wildflower American Cuisine, in Tucson in 1998, and today has introduced dozens of ever-evolving Fox Restaurant Concepts brands. Now, over 25 years later, we have 12 unique concepts with over 100locations across the U.S., including fan favorites like Culinary Dropout, The Henry, Blanco Cocina + Cantina, and more. The Fox Restaurant team is a community of creative thinkers who help bring Sam’s concepts to life. We believe the best stories are shared over food, we challenge ourselves to find ways to make our best ideas even better daily, and we keep our people and guests at the heart of all we do. We see every brand as a way for us to connect with and serve those who matter most—our people and our guests.  

Fox Restaurant Concepts, an entity of the Cheesecake Factory, is an Equal Opportunity and E-Verify Employer. Proof of eligibility to work in the United States is required.