Account Supervisor

Agency:

GSD&M

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

• TITLE: Account Supervisor

• DEPARTMENT: Account Leadership

• REPORTS TO: Account Director or Group Account Director

• TRAVEL: 30–40%

• FLSA STATUS: Exempt

• SUPERVISORY RESPONSIBILITIES: Yes

• LOCATION: Austin

Position Function: 

As an Account Supervisor, you are the day-to-day Idea Team leader and key agency representative who has an intimate understanding of the internal and external components that lead to the manifestation of courageous work and the daily development of the team. You play an integral role in managing everything on your account, both up and down. It is your responsibility to understand the big picture of a client's brand and connect it to individual initiatives. You keep your team motivated to achieve overall goals and deliver on specific initiatives. You are the conductor of an orchestra made up of instruments on both the client and agency sides, and it is your job to make sure they are all working harmoniously.

Position-Specific Responsibilities/Duties:

Be a Fearless Leader 
You are the backbone of the team overseeing the creative process from briefing to presentation, production and implementation. You have a strong grasp of when to tackle it yourself, when to delegate and when to manage. Leading the majority of client calls and meetings, the day-to-day growth of the account is in your hands. Be courageous and be vocal. Imagine yourself in the Account Director role. How would you lead this client's brand into the future? Always challenge yourself to push the Idea Team in directions that will win for the agency, based upon your unique relationships on the client side. 
 
Champion Intelligent and Inspiring Strategy 
Be proactive in helping to develop insightful briefs that translate into day-to-day account activity. Be passionately devoted to understanding the problem we are really trying to solve. And once established, be able to effectively evaluate creative against that inspiring strategy. 
 
Fuel Creativity 
Creative is not a department. Run the wall--engage in the work and partner with creative directors. Inspire ideas and build on others. Stoke the fires with the client. Talk to them about great ideas outside of their business and set the stage for presentations. 
Manage the art of delivering client feedback to creatives. It's a critical part of the idea development. Always be building momentum. Once the work is sold, the process is just beginning. You relentlessly look for ways to cultivate a great idea from production through market implementation. Everything you do is in service of the work. 
 
Represent 
You are the face of the agency on a daily basis. Build proficiency in writing concise, articulate client-facing communications and POVs. The majority of all client interactions run though you. Make us look good. 
 
Be a Trusted Client Partner 
Understand how your client makes and loses money. Know what keeps them up at night. You consistently look for ways to help them be heroes in their organization. Most importantly, always do what you say you're going to do--ensure the agency delivers. 
 
Own Financial Responsibility 
The agency's money is your money. You are responsible for the daily financial components of the business and proper management of internal resources. You have an intimate comprehension of the P&L, scope of work and staffing plan, and how each contributes to the health of the account. 
 
Remain Curious 
Cultivate an insatiable appetite for understanding. Seek knowledge of the changing marketplace, emerging technology/media and how they impact opportunities for our clients. 
 
Maximize Talent 
Train, guide and empower the team. Provide radical, generous and ongoing candor. Be a relentless motivator and a champion for the agency. You are responsible for shaping the future leaders of our agency. 
 
Be Unflappable 
The team feeds off of your mojo. Be the level-headed voice of reason, especially during the difficult discussions. Optimism is contagious. 
 
Own the Momentum 
Continuously find ways to keep the idea team involved, informed and inspired. Setting agendas, meeting objectives and assigning responsibility for deliverables are all critical components that foster group collaboration and help cultivate a winning environment. Be the eyes and ears on the ground. Develop relationships with influential people on the client side and the agency side (not just at GSD&M, but also with the other agencies with whom we must collaborate). Be the leader in getting the right SWAT team in place. You have a unique perspective in understanding what the client is really trying to achieve--ask yourself each and every time, "Who are the best people, inside and outside of GSD&M, that we need to bring together to solve this problem?" And this goes beyond people--you need to marshal the right resources in terms of all the syndicated research and case studies the agency has at its disposal. 

Knowledge/Skills/Abilities:

• 5+ years of agency experience (preferred) or related communication industry experience that provides an understanding of advertising, marketing, paid and social media, creative, production, research, direct marketing, finance, etc.

• BA required with a preferred concentration in advertising, communications or marketing

• Strong creative production experience including video/TV, digital, and social

• Strong presentation and writing skills

• Strong listening and interpersonal skills

• Financial planning experience (annual budgets, etc.)

• Management experience and team-building skills

• Must be highly organized and detail oriented in a production intensive environment

• Proficient in MS Office Suite or Mac equivalent.

Key Characteristics/Desired Competencies:

• Lives by the GSD&M core values of Integrity, Community, Curiosity, Restlessness, Freedom and Responsibility, Winning

• Is a positive, proactive and collaborative team member

• Is a problem-solver

• Guides, advises and stimulates junior team members in order to develop the agency's account leadership talent

• Builds strong, trusting relationships internally and externally





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