Service Engineer - Pims

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries. 

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

JOB SUMMARY

Provide technical support to customers by taking ownership of the problem and instilling in them the confidence that the problem will be resolved expeditiously.  Responsiveness to customers’ requests within ten (10) minutes of contacting Yokogawa is essential function of this position.  This notification is about providing them with a contact and owner of the problem presented.  The support covers a wide range of activities such as answering questions from end users, resolving problems with configuration, application engineering, upgrades and migrations, and fresh installations.  The job is done primarily from Yokogawa Offices, but will also include site visits.  This may involve as much as 10-25 short trips per year.

The position will cover the Plant Information Management System (PIMS) advanced software packages used in the process industries to collect historical information (Exaquantum), as well as interpret alarm messages (Exaplog), manipulate setpoints (Exapilot), and interfaces (Exaopc, and subsystem) and other MES products. Exposure and experience of OSI-PI System, Honeywell Dynamo etc will be an advantage.

Work under general supervision of management. Provide work direction and guidance to lower level engineers, software engineers, programmers, and technicians. Works independently providing technical information to Managers, Account Executives, and Engineers in the execution of the sales, proposal/estimates and implementation work flow processes. Works with others to evaluate, select, and apply creative engineering techniques, procedures and criteria to ensure customer requirements are met, including participating in implementation of Yokogawa solutions.

DUTIES/RESULTS

The successful candidate for this position is expected to be a chemical or electrical engineer experienced in distributed control systems and/or the process industries.

The successful candidate for this position will have these personal characteristics:

• Enthusiastic about helping end users.  Provides troubleshooting and research to identify, implement, and resolve problems experienced by customers.  Including escalation to senior engineers and management when resolution is not quickly identified.  Supports customer at site during pre-sales survey, installation, startup, and throughout the life of the installation.
• Able to work with very little supervision
• Able to schedule their own work in an environment where interruptions are frequent. 
• Able to follow logical steps to gather information and resolve problems
• Able to explain complex elements to users who have limited experience.  Analyzes customer needs and requirements and provides recommended solutions to the customer in the development of systems specifications and solutions to problems, demonstrating company capability to key customer personnel.

• Able to learn the concepts and operation of all the Exa products with minimal formal training courses
• Provide written reports and/or instructions to customers and management on implementing resolutions and what was learned during investigation of the trouble.
• Documents thoroughly the information reported by customers, work involved researching and generating a solution, and resolution status in the Yokogawa tracking system.
• Provides guidance in the configuration and use of Yokogawa software packages to engineers, designers, and other technical personnel through job-site orientations, and on-the-job training during various phases of a project.
• Provides formal and informal training to customer personnel as required.
• Maintains current knowledge of Yokogawa solutions and effectively integrates new ideas and developments into scope of responsibilities.
• Assists in the integration of Yokogawa software packages into the overall process control system.
• Performs software implementation activities employing industry knowledge, programming and scripting skills  in the development of efficient and effective systems for customer application,
• Responsible for providing uncompromising quality to all work processes in designated area of responsibility. Has the authority to stop those work processes at any time it is believed quality is being compromised.

• Perform other duties as assigned.

DIMENSION  

Works under the general supervision of management and Senior level Technical Support Engineers.  Independently evaluates, selects, and applies standard engineering techniques and criteria to ensure customer satisfaction.  Has the responsibility to support customers, engineers, Project Managers and Account Executives.  Accountable for customer satisfaction and uncompromising quality.

SPECIFICATIONS

Qualifications:

• Preferably has experience or education in the design, operation or support of one of the process industries, e.g.Oil & Gas, refining, chemicals, paper, power, pharmaceuticals.  Experience working in a control room environment, start-up, commissioning, customer interaction and remote support  is desirable.
• Understands the use of control systems in the process industry and where the PIMS complements these control systems.
• The successful candidate for this position will have demonstrable skills in at least several of these areas:
• Ability to use Windows administration, e.g. user accounts, security policies, etc.
• Ability to create/modify Microsoft SQL queries
• Ability to use execute SQL Server administration functions
• Ability to create/modify/execute VB/Java Script
• Understanding of OPC & DCOM
• Knowledge in ISA S95, S88, EEMUA#191 and ISA 18. standards and terminologies
• Must have working knowledge on installing and configuring software including operating systems software
• Understanding of Windows network addressing, routing and firewalls.
• Understanding of one or more of the Yokogawa Exa products
• Must have the demonstrated ability to work in a team environment.
• Must have the demonstrated ability to train Customer in a class room environment.
• Must be willing to travel for job assignments, maintain a rapport with customer representatives, and be dedicated to quality, service, productivity, and customer satisfaction.

Education: Bachelor Degree in engineering or equivalent qualification

Prior Experience: Minimum of 6-8 years’ experience in one of the following: process control systems, real time information systems, information systems, process engineering, process operations, software support in a process industry, or systems house application engineering. Experience in Yokogawa EXA solutions will be an advantage

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture.  We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status.  We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances.  Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

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