Assurance Technical Learning Coordinator

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Title: Assurance Technical Learning Coordinator 

Level:  Level 1 Associate

Location: Dublin

Contract Type:  12-month Fixed Term Contract

The team

The Talent Team sits within Core Business Services and supports EY Ireland colleagues throughout the employment lifecycle. Within Talent, the Talent & Organisation Development team helps create high-quality learning experiences that build capability, support career development and enable the business to deliver with confidence.

The opportunity

We are looking for an enthusiastic, highly organised Assurance Technical Learning Coordinator to join the Talent & Organisation Development team. This Level 1 role will spend a substantial amount of its time supporting the planning, coordination and deployment of the Assurance technical learning curriculum across the Ireland business. The remaining time may be used to support wider learning delivery priorities as required.

This is a practical, delivery-focused role with a strong emphasis on accuracy, attention to detail and a can-do attitude. The successful candidate will provide in-person support at learning events across the Island of Ireland on a regular basis, helping to ensure rooms, technology, materials, facilitators and learner communications are ready and that each event runs smoothly from set-up through to close-out.

Outside of learning event support, the role will help manage the learner mailbox, responding to queries promptly and accurately and coordinating with relevant teams where additional input is required to ensure queries are followed through to resolution.

Your key responsibilities

You will support the end-to-end coordination and delivery of Assurance learning, working closely with the Assurance learning teams in Ireland and the UK, facilitators, learners, resourcing and key stakeholders in the Assurance service line.

Face-to-face event support

• Attend and support face-to-face learning events each week, with the flexibility to align working patterns to the learning schedule.
• Complete pre-event readiness checks covering room set-up, seating, signage, learner lists, materials, catering, accessibility, facilitator requirements and technology.
• Provide a professional welcome and practical on-the-day support to learners and facilitators, including registration, attendance capture and issue resolution.
• Carry out post-event close-out activity, ensuring records, evaluations, materials, actions and programme evidence are complete and stored correctly.
• Assist with venue, accommodation and other logistics for residential or off-site courses where required.

Learning coordination and administration

• Coordinate assigned technical learning courses, including scheduling, nominations, learner communications, attendance monitoring, cancellations, evaluations and follow-up actions.
• Maintain accurate learner and programme records across operational trackers, shared mailboxes, learning systems and SharePoint.
• Support the learning assignment process for new hires, promotes and other identified learner groups.
• Monitor course capacity and participation, and support remediation activity with Resourcing and relevant business stakeholders.
• Respond to course-related queries promptly, clearly and in line with agreed processes.

Skills and attributes for success

• Exceptional attention to detail, with a consistent focus on data accuracy, complete records and high-quality outputs.
• Strong organisation and prioritisation skills, with the ability to manage multiple priorities, deadlines and changing requirements.
• A dependable, hands-on approach and willingness to provide face-to-face event support as required.
• Clear and professional communication, with confidence supporting learners, facilitators and stakeholders at different levels.
• A calm, practical and solutions-focused approach when responding to live delivery issues.
• A strong service mindset and commitment to creating an inclusive, well-organised learner experience.
• Ability to work independently on assigned activity while collaborating effectively within a wider team.

To qualify for the role, you must have

• Strong administrative or coordination skills gained through learning programmes, events, workshops, meetings or similar structured activity.
• Demonstrable attention to detail and the ability to follow defined processes accurately from start to finish.
• Good working knowledge of Microsoft Office, particularly Outlook, Teams, Excel and PowerPoint.
• Ability to maintain accurate trackers, shared mailboxes, learner information and supporting documentation.
• Availability and flexibility to support in-person learning events across the Island of Ireland.
• Effective interpersonal skills and the confidence to ask questions, escalate concerns and follow up on actions.

Ideally, you’ll also have

• Previous exposure to learning delivery, events, programme coordination or administration in a professional services, corporate or complex stakeholder environment.
• Familiarity with SuccessFactors or another learning management system, as well as SharePoint.
• Experience of attendance tracking, learner communications, evaluation reporting, evidence collation or compliance activity.
• A relevant qualification or demonstrated interest in Learning and Development, Human Resources, Business, Events or Project Coordination.

Reporting and support

The role will report to the Assurance Learning Lead and will receive day-to-day guidance and support from experienced Assurance Technical Learning colleagues and the wider Talent & Organisation Development team. Clear priorities, documented processes and regular check-ins will support the successful candidate as they build confidence and capability in the role.

What working at EY offers

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

Career Progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximise the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Are you ready to shape your future with confidence? Apply today.

IMPORTANT: Where agency assistance is required, our Talent Team will engage directly with suppliers. CVs / profiles should not be shared directly with Hiring Managers. Unsolicited CVs / profiles supplied to EY by Recruitment Agencies will not be accepted for this role.