Network Support Specialist

About Us :

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Position Summary:

As a Network Engineer you will:

• The ideal candidate will be a highly motivated engineer with a passion for designing and building networks that integrate Hardware and Software into customer solutions
• The individual’s primary responsibilities include network related designs and installs, Voice and Data redundancy testing, and documentation of current and proposed network solutions
• Position requires extensive hands-on technical expertise coupled with ingenuity, product knowledge, industry knowledge, and communication skills
• Evaluate integration requirements and site readiness for new product installations
• Maintain a thorough understanding of CDK products, processes, and customer needs

Responsibilities

• Work closely with US-based project management, network install, and sales teams in a collaborative environment.
• Be part of a team of world-class engineers having a large impact on the automotive industry in North America.
• Provide design and install services for complex network and/or telephony integration projects.
• Conduct detailed client network discovery and needs assessments.
• Identify opportunities for product solutions for unique customer needs.
• Create physical and logical network and/or telephony designs for complex environments, including detailed physical and logical design documentation.
• Assist US-based teams on both CDK and non-CDK network centric product installations.
• Assist with generating network proposals by partnering with the CDK sales organization to respond to customer needs.
• Identify opportunities to automate manual configuration tasks leveraging emerging technologies.
• Responsible for pre-testing network, security, telephony configurations prior to going live on customer production networks.

General Qualifications

• BTech/BE or Masters Degree in Engineering, Computer Science, or equivalent education and experience installing networks required, preferably in Cisco Voice and Data networking environments
• Must demonstrate a fluent command of the English language in both verbal and written communications
• Must be willing to have daily contact with US-based team members as required
• Technical certifications, such as CCNA, CCNP
• Ability to use software applications including the MS office suite and Visio
• Experience working as part of onshore/offshore teams is highly desirable
• Must possess a passion for technology with the ability to be self-directed, highly motivated, and be able to set priorities with minimal supervision.

Skills Required: Routing, switching, hands on Network domain knowledge, Troubleshooting real time issues, voice, VPN, tunnels.

Equal Employment Opportunity (EEO)

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections among our people. We foster an open and inclusive environment where diverse perspectives are valued, enabling everyone to bring their authentic selves to work and make a meaningful impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workplace where all employees and applicants are treated with fairness, dignity, and respect. Employment decisions are made without regard to race, color, caste, religion, creed, gender, gender identity or expression, sexual orientation, age, marital status, disability, nationality, ethnic origin, or any other characteristic protected under applicable law.

Non-Discrimination and Reasonable Accommodation

Employees must be able to perform the essential functions of their role satisfactorily. CDK is committed to providing reasonable accommodations to qualified individuals with disabilities or other protected needs in accordance with applicable laws, unless doing so would impose an undue hardship on the organization. CDK retains the right to change or assign other duties to this position as needed.