Program Administrator

Position Summary:

IEM is currently seeking a seeking a highly motivated and systems-driven Program Administrator for our preventative maintenance (PM) program in Surrey, B.C. and will report into the Plant Facilities Manager. 

This role will assist in administering and maintaining processes as we transition from a reactive, ticket-based maintenance system to a structure, data-driven reliability program using our CMMS (Computerized Maintenance Management System), MaintainX.

With the upcoming production ramp-up and the introduction of new equipment and machinery, this position is critical to ensuring operational reliability, minimizing downtime, and supporting long-term scalability across our facilities. The Program Administrator will work closely under the direction of the Plant Facility Manager to help drive plant performance and improve operational efficiency.

Please note: This position requires 100% in-office presence in our Surrey, B.C. offices and does not offer remote work.   

Key Responsibilities:

• Lead the implementation and optimization of MaintainX, expanding its use from a ticketing tool into a comprehensive preventive and predictive maintenance platform.
• Build and maintain accurate asset hierarchies, maintenance schedules, and job plans within the CMMS.
• Drive PM compliance and monitor key performance indicators (KPIs) such as uptime, MTBF, and maintenance completion rates.
• Collaborate with operations, engineering, and maintenance teams to identify equipment reliability issues and implement sustainable, long-term solutions.
• Support the installation and commissioning of new equipment, ensuring proper PM integration from day one.
• Analyze maintenance data to identify trends, root causes, and continuous improvement opportunities.
• Establish and manage spare parts planning and inventory strategies to minimize downtime risk.
• Ensure all maintenance activities comply with safety regulations and operational standards.
• The candidate will be expected to perform additional duties as assigned to support the team and organization.

Qualifications:

• 3+ years of experience in maintenance planning, reliability engineering, or industrial maintenance.
• Proven experience developing and implementing preventive maintenance programs.
• Solid understanding of industrial equipment, machinery, and maintenance best practices.
• Experience in a manufacturing or production environment.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Ability to work cross-functionally and communicate effectively with multiple stakeholders.
• Self-starter with the ability to manage priorities in a fast-paced, evolving environment.
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization 
• Hands-on experience with a CMMS (Computerized Maintenance Management System) platform preferred – MaintainX, a plus!

Compensation: $29-$31 per hour. Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, depending on the level and position offered.