Head of Quality

Overview

Responsible for leading the implementation, maintenance and continuous improvement of PM Group’s Quality Management System (QMS) across the UK business. Ensuring consistent quality standards across all business units, projects and sites, while driving operational excellence, compliance and a culture of continuous improvement.

Responsibilities

• Lead the implementation, monitoring and continuous improvement of PM Group’s QMS across the UK business, ensuring consistent quality standards and compliance
• Identify and embed improvements in service delivery, business processes and working practices, promoting operational excellence.
• Plan and conduct internal audits across UK business units and project sites, coordinating external audits and ensuring corrective actions are effectively managed and closed out.
• Promote quality awareness and deliver QMS training, including inductions and guidance on key company procedures and standards.
• Provide quality and compliance advice to management and employees, while leading and developing the Quality and Document Control teams.
• Work closely with the UK Managing Director, Director of Engineering and Director of Projects to identify and deliver quality and business improvement initiatives.
• Ensure quality is embedded from the outset of projects, with appropriate focus on planning, mobilisation and project initiation.
• Drive the capture, sharing and application of project lessons learned, alongside the analysis of customer feedback to identify opportunities for improvement.
• Develop and implement local procedures where required, ensuring alignment with PM Group’s wider QMS, and contribute to Group improvement programmes, including Digital Project Delivery.
• Provide quality-related input to project proposals and timely reporting of quality metrics and performance to support management reviews and decision-making.

Qualifications

• Bachelor’s Degree or equivalent qualification, preferably in Engineering, Architecture or a related discipline.
• Proven experience in a Quality Management role, ideally within engineering consultancy, EPCM or multidisciplinary project delivery.
• Strong understanding of Quality Management Systems, auditing, compliance and continuous improvement principles.
• Experience leading quality initiatives and driving improvements across teams, business functions and project environments.
• Proven leadership and people management skills, with the ability to develop and motivate teams.
• Strong stakeholder management and collaboration skills, with the confidence to engage and influence at all levels.
• Ability to communicate effectively across a multicultural, international and multidisciplinary environment.
• Strategic thinking and problem-solving skills, with a proactive, solutions-focused approach and strong decision-making ability.
• Excellent organisation, accuracy and attention to detail.
• Confident using digital tools and platforms, including Microsoft Office and SharePoint, with flexibility to travel as required to support UK business units, projects and sites.