Research & Insights Manager
Ftc
Posted on 3/27/2024
Deliveroo

5,001-10,000 employees

Online platform for restaurant and grocery delivery service
Company Overview
Deliveroo stands out as a leading food delivery service, partnering with approximately 176,000 restaurants and grocery outlets, and employing around 150,000 riders worldwide to ensure a seamless and efficient delivery experience. The company's competitive edge lies in its real-time tracking feature, allowing customers to monitor their orders, and its attractive discounts and perks, which enhance customer satisfaction and loyalty. Additionally, Deliveroo's commitment to flexibility and work-life balance for its riders, coupled with its corporate food solutions and gift card offerings, demonstrate its adaptability and focus on meeting diverse customer needs.
Consumer Goods

Company Stage

Series H

Total Funding

$2.2B

Founded

2013

Headquarters

, United Kingdom

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

12%
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Marketing
CategoriesNew
General Marketing
Growth & Marketing
Requirements
  • Bachelor's Degree (Marketing or Business preferred)
  • At least 1 years experience managing Customer Experience or Brand Tracking Programmes
  • At least 2 years experience in Research & Insight
  • Experience using both qualitative and quantitative research methodologies
  • Computer literate with familiarity in using presentation, document and spreadsheet software
  • Experience in project management
Responsibilities
  • Deliver 'Voice of the Customer Reports' to support our priority markets in understanding the perception and experiences of their customers
  • Manage our Relationship with our Customer Experience Programme Partner to deliver a best in class programme
  • Develop a 'Customer Experience Champions' network throughout Deliveroo