Own strategic planning for the portfolio, including scheduling and leading recurring planning meetings with clients.
Own the financial performance of the portfolio, measured by budget-versus-actual net operating income variance.
Communicate with clients, including Boards of Trustees, and maintain client satisfaction.
Manage portfolio risk.
Oversee management of the physical buildings within the portfolio.
Create an environment for aligned results.
Enable the success of people on the team.
Conduct regular one-on-one meetings with team members.
Provide consistent and focused feedback.
Request regular feedback from direct reports.
Run weekly team meetings.
Cascade the company purpose, vision, mission, values, and goals.
Lead thoughtful onboarding.
Ensure meetings have agendas and are held only when productive.
Create a culture of candor.
Actively prioritize work.
Respond to ideas and concerns.
Establish explicit expectations.
Support team growth and development.
The HOA Portfolio Property Manager is accountable for the performance of their portfolio and leading their team members within their portfolio to ensure an excellent experience for clients and residents. Portfolio members primarily include the Property Coordinator and cross functional management of the accounting, maintenance, and site staff assigned to their portfolio.
Key Accountabilities Include:
Strategic ownership and planning for the portfolio as measured by the scheduling and ownership of regularly recurring planning meetings with clients
The financial performance of the portfolio as measured by variance of budget vs. actual NOI
Client (Board of Trustees) communication and satisfaction
Risk management of their portfolio
Oversight of management of the physical buildings within their portfolio
CHARLESGATE Management Standards:
Creating an environment for aligned results
Enabling the success of people on the team
Committing time to 1:1 meetings with team
Providing consistent and focused feedback
Asking for regular feedback from direct reports
Running weekly team meetings
Constantly cascade company purpose, vision, mission, values, and goals
Set a great first example with thoughtful onboarding
Every meeting has an agenda (and only held if productive)
Create a culture of candor
Actively prioritize
Respond to ideas and concerns
Establish explicit expectations
Support growth and development
About CHARLESGATE
CHARLESGATE is an integrated real estate firm that empowers thousands of clients throughout Eastern Massachusetts with a comprehensive array of services across residential and multifamily commercial real estate - property management & leasing, sales brokerage, investment sales, construction, and new development. With deep, local roots, we were founded in Boston in 2003 and are headquartered in the Back Bay. We are rapidly growing, including making the Inc 5000 list of the fastest-growing private companies in America.
Our VISION is to inspire and empower our clients, our team, and our communities through comprehensive real estate solutions.
As a Values-based firm, we are founded on the Core Principles of ETHICS. RELATIONSHIPS. RESULTS. as well as our Seven Fundamental Cultural Values that we expect our team to exhibit:
Positive Attitude. Smile and move
Empathy. Seek first to understand the perspectives of others
Proactivity. Bias towards action using good judgment
Ownership. See the big picture
Curiosity. Think, learn, and rapidly improve
Resourcefulness. Be effective
Communication. Be concise, articulate, and make meaning clear
Employees First!
We are an employee-first organization that believes that being committed to our employees first is the only way we can deliver the best service to our clients. Our office culture and work environment are second to none in promoting harmony in all of our lives. We do everything we can to offer a comprehensive benefits package, including:
Competitive salary.
Health Insurance - Excellent and industry leading coverage.
Paid time off - Liberal and flexible. Enjoy yourself.
Company holidays - A lot. If it is a holiday, we take it off.