Head of Revenue Operations

This role is based in San Francisco.

OVERVIEW

Our Revenue Operations team plays a crucial role in supporting our sales, marketing, and customer success teams to drive revenue growth and maintain operational excellence. We have four go to market (GTM) teams: Marketing, Sales, Customer Success, and Partnerships. The role of your team is to partner with all four functions to accelerate revenue growth through operational alignment and strength, data and insights coming from a well run set of systems, and refining our strategy as we enter this next phase of growth.  

RESPONSIBILITIES

• Strategic planning to accelerate growth: Support goal-setting for GTM leadership, helping to determine the inputs and outputs needed for our next phases of growth. Use those to drive comprehensive evaluation of GTM performance and drive continual learning and improvement.

• Build a team: Independently handle complex tasks and complex projects while also managing and mentoring a small team.

• Act as a collaborative business partner to the GTM leaders. Over time, build a team of embedded business partners to support each individual function. 

• Administer and operate our GTM technology stack. We have dozens of software solutions and systems, and one member of your team will be tasked with day-to-day administration of those. We need you to drive a vision for our GTM technology architecture, including design, data integrity, and integrations. 

• Be responsible for marketing operations, including track and analyze campaign metrics, implementing campaigns, driving new ways of measurement to improve and optimize marketing programs. This work ranges from nitty gritty data troubleshooting of web analytics to supporting higher level decisioning. Help us figure out what’s working in the marketing world where data is never complete.

• Own sales services and operations: Partner with sales leadership on end-to-end sales services and planning process. This work ranges from establishing and tracking key sales KPIs (ie, attainment, pipeline, productivity, forecast), territory carving and planning,  sales compensation and quotas, and reducing non-sales activities to make our teams productive.  

• Maintain customer success and partnership support. Although marketing and sales are our top GTM priorities from a Revenue Operations perspective, we expect this team to support and uplevel the operations of our CS and Partnership teams.

• Partner with finance to develop our annual plan. Use your understanding of our specific marketing and sales cycles and our strategy to help deliver our company plans.

• Convene and align with GTM leaders: Lead regular cadences to measure, review, and drive accountability to endlessly improve GTM outcomes. In particular, you will host a Monday morning meeting with executives to assess prior weekly performance, trends, and give the context needed to make fast decisions.

REQUIREMENTS

• Previous people management experience in a Revenue Operations role for an enterprise SaaS business.

• 8+ years relevant experience. Sales operations experience is a must.

• Experience managing multiple stakeholders, strong communication skills, and demonstrated track record driving complex projects to completion.

• BA/BS required.

• Experience managing, developing and coaching as a front line leader in previous role[s].

WEEK BY WEEK

During your first week you will:

• Meet with colleagues, managers, and key stakeholders to understand how go to market operates at Modern Treasury

• Get an overview of our systems, applications, and data infrastructure.

• Get to know our products in depth.Moving money is complex, and our infrastructure is endlessly interesting! Go deep on how our customers use our platform.

During your first six weeks you will:

• Personally lead your first Monday morning meeting with GTM leaders, the COO, and the CEO to talk about what we’re seeing and learning and set context for decisions

• Along with your team, begin compiling your GTM technology vision, assessing our tools, how they are serving us, and where we should go from here. When ready, present your assessment and target future architecture to GTM teams, IT and workplace, and and leadership.

• Dig and troubleshoot your first interesting, thorny challenge. In the process both fix the problem and share your learning with the broader GTM leadership team.

During your first six months you will:

• Drive the GTM rhythm of our business through leadership alignment, data and systems excellence and clear, insightful reporting that provides context for decisions.

• Identify places for improvement, then drive those changes in partnership GTM teams and the revenue operations team.

• Partner with leadership and finance through a planning cycle.

About Modern Treasury: Modern Treasury is the operating system for money movement. Our payment operations platform combines a suite of APIs and dashboards to help companies unlock new payments revenue, strengthen customer experiences, and drive efficiency through their business. Our end-to-end platform moves enterprises forward with faster payments, efficient workflows, full data visibility, and seamless bank integrations.

Modern Treasury is committed to equal employment opportunity and does not discriminate in any employment opportunities or practices based on an individual’s race, color, creed, gender (including gender identity and gender expression), religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices), marital status, registered domestic partner status, age, national origin or ancestry (including language use restrictions and possession of a driver’s license issued under California Vehicle Code section 12801.9), natural hair, physical or mental disability, political affiliation, medical condition (including cancer or a record or history of cancer, and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

Modern Treasury participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.