A

ATI

Automates tire changes with AI robotics

Head

Business OperationsConfirmed live in the last 24 hours
Full-timeWoburn, MA, USANo salary listedIn-person

About the Job

Requirements

  • At least 5 years of experience in SaaS, automotive technology, automotive services, customer success, product management, business operations, or related fields.
  • Ability to drive execution in a fast-paced environment and bring products, services, or programs to market.
  • Experience working directly with customers to understand needs, solve problems, and improve outcomes.
  • Business acumen and understanding of SaaS growth, customer adoption, retention, and recurring revenue models.
  • Ability to translate customer feedback and market insights into product and business recommendations.
  • Strong analytical, problem-solving, and decision-making capabilities.
  • Ability to work cross-functionally with engineering, product, sales, marketing, and operations teams.
  • Self-starter mentality and willingness to build processes from the ground up.

Responsibilities

  • Lead the day-to-day operational success of the Brakewise business.
  • Develop and execute growth plans that drive customer adoption and recurring revenue.
  • Establish key performance indicators and operating metrics to measure business performance.
  • Build and improve business processes that support scale and operational efficiency.
  • Identify and evaluate new market opportunities, partnerships, and growth initiatives.
  • Collaborate with ATI leadership on planning, forecasting, and business priorities.
  • Drive adoption and expansion across customer segments and distribution channels.
  • Own customer onboarding, implementation, adoption, retention, and expansion strategies.
  • Develop and maintain relationships with customers and strategic partners.
  • Ensure customers achieve measurable value from the Brakewise platform.
  • Establish customer success processes, reporting, and feedback programs.
  • Lead customer reviews and identify opportunities for growth and improvement.
  • Serve as a key point of contact for customer challenges and escalations.
  • Build a customer-centric culture focused on satisfaction, retention, and long-term success.
  • Serve as the voice of the customer within ATI.
  • Gather customer feedback, market intelligence, and industry insights to inform product priorities.
  • Partner with product and engineering teams to define requirements and roadmap priorities.
  • Help ensure product enhancements align with customer needs and business objectives.
  • Monitor industry trends, competitive solutions, and emerging technologies.
  • Support the launch and adoption of new product features and capabilities.
  • Help shape the long-term vision and positioning of Brakewise.
  • Develop and execute go-to-market strategies for new customers, markets, and channels.
  • Partner with marketing and sales teams on positioning, messaging, pricing, and customer acquisition initiatives.
  • Lead launch planning and market rollout activities.
  • Support sales teams through customer engagement, industry expertise, and strategic relationship development.
  • Identify opportunities to expand Brakewise into dealerships, independent service providers, tire retailers, fleets, aftermarket organizations, and other automotive channels.
  • Drive initiatives that improve customer acquisition, activation, and long-term engagement.
  • Support and coordinate customer-facing sales personnel responsible for dealer and channel relationships.
  • Lead customer success, implementation, and business operations activities.
  • Coordinate efforts across product, engineering, sales, marketing, and operations teams.
  • Build scalable processes for onboarding, reporting, support, and customer engagement.
  • Foster a culture of accountability, innovation, customer focus, and continuous improvement.
  • Help build and scale the team as Brakewise grows.
  • Represent Brakewise at industry events, conferences, customer meetings, and strategic forums.
  • Build relationships with industry leaders, partners, and influencers.
  • Establish Brakewise as a trusted leader in brake intelligence and vehicle safety technology.
  • Contribute thought leadership that supports market awareness and category development.

Desired Qualifications

  • Experience launching, scaling, or supporting a SaaS product or technology platform.
  • Experience in automotive technology, automotive services, dealerships, fleets, aftermarket services, or related industries.
  • Background in customer success, product management, business operations, implementation, or go-to-market strategy.
  • Startup, early-stage company, or high-growth business experience.
  • Experience managing projects, programs, or small teams.

About the Company

ATI

Automates tire changes with AI robotics

ATI provides a Physical AI-driven robotics platform that automates tire changes without removing the wheel and does on-vehicle RealForce balancing, weight trimming, automatic air fill, and vision-based inspection. In operation, a shop bay robot handles tire removal-free changes, balancing on the vehicle, trimming weights, inflating tires, and visually inspecting tires, wheels, and the body. It stands out by offering end-to-end tire service automation that occurs directly on the vehicle, with RealForce balancing and automated weight cutting plus integrated vision checks. The company aims to raise bay throughput and technician safety by delivering automated, AI-driven tooling and workflows for tire service.

Company size
11-50
Company stage
IPO
Headquarters
Woburn, MA
Founded
1960

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